Job Title: Operations Assistant
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
A highly organized and detail-oriented Operations Assistant is sought to support operational processes, workflow management, and administrative functions in a fast-paced remote environment. The successful candidate will be responsible for maintaining operational systems, supporting process improvement initiatives, managing documentation, tracking performance metrics, and assisting leadership with day-to-day operational activities. The ideal candidate possesses strong technical abilities, excellent communication skills, and the ability to manage multiple projects simultaneously.
Key Responsibilities
- Update and maintain Monday.com boards and operational workflows
- Build and maintain dashboards and reporting tools
- Troubleshoot and monitor Make.com automations
- Create and maintain Standard Operating Procedures (SOPs)
- Organize and manage SharePoint documentation
- Create KPI reports and operational metrics
- Audit workflow data for accuracy and process improvement
- Support leadership initiatives and operational projects
- Assist with process documentation and workflow optimization
- Manage multiple projects and priorities simultaneously
- Maintain accurate records, reports, and operational documentation
- Support additional operational and administrative tasks as required
Requirements
- Bachelor’s degree (BA/BS) highly preferred
- Excellent English communication skills required
- Advanced computer skills required
- Monday.com experience required
- Process documentation experience required
- Strong organizational skills required
- Ability to manage multiple projects simultaneously required
- Strong attention to detail and problem-solving abilities required
- Project management experience preferred
- Operations experience preferred
- Virtual Assistant experience preferred
- Make.com experience preferred
- Zapier experience preferred
- Experience using AI tools such as ChatGPT, Copilot, Claude, and Gemini preferred
- Experience working with SharePoint preferred
- Ability to work independently in a fast-paced remote environment
- Reliable internet connection and a suitable home office setup
Benefits
- Comfortable working U.S. hours
- Remote work from home
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