Scheduler

Job Title: Scheduler

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

A highly organized and detail-oriented Scheduler is sought to support scheduling operations within an ABA therapy environment. The successful candidate will be responsible for managing scheduling-related communication, coordinating session updates, maintaining scheduling accuracy, and supporting operational workflows between therapists, families, and internal teams. This role requires a responsive and proactive individual who can manage a high volume of communication while maintaining accuracy and professionalism in a fast-paced environment.

Key Responsibilities

• Manage scheduling updates and session coordination activities
• Respond to scheduling-related chats, emails, and communication requests in a timely manner
• Coordinate therapist and client session changes
• Maintain accurate scheduling records across multiple systems
• Communicate scheduling updates clearly and professionally to families, therapists, and internal teams
• Support operational workflow management related to scheduling activities
• Ensure schedules are updated accurately and efficiently
• Monitor scheduling conflicts and escalate issues when necessary
• Maintain accurate documentation and administrative records
• Support additional scheduling, coordination, and operational tasks as required

Requirements

• Bachelor’s degree (BA/BS) highly preferred
• Previous experience in scheduling coordination, healthcare scheduling, appointment coordination, administrative coordination, customer service coordination, operations support, or healthcare administration preferred
• Experience within ABA therapy, healthcare scheduling, therapy coordination, or high-volume scheduling environments preferred
• Strong organizational skills required
• Excellent communication skills required
• Strong attention to detail and administrative accuracy required
• Ability to multitask and manage multiple priorities simultaneously required
• Strong responsiveness and sense of urgency required
• Ability to remain calm and professional under pressure required
• Strong problem-solving skills required
• Professional and friendly communication style required
• Strong computer literacy required
• Ability to manage chats, emails, and scheduling systems simultaneously required
• Good typing speed and administrative accuracy required
• Ability to learn new scheduling platforms and systems quickly required
• Ability to work independently in a fast-paced remote environment
• Reliable internet connection and a suitable home office setup

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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