About the Role
As a Renewal Account Manager (Account & Relationship Management Executive), you will manage and grow strategic healthcare accounts across Saudi Arabia, with a strong focus on end-to-end renewal lifecycle management. You will build trusted relationships with key stakeholders, ensure timely and successful renewals, and drive adoption of Wolters Kluwer Health solutions.
You will proactively manage renewal pipelines, mitigate retention risks, identify expansion opportunities, and ensure compliance with local procurement requirements. This role requires close collaboration with internal stakeholders to deliver a seamless customer experience and sustain long-term account value.
Key Responsibilities
- Own and manage the full renewal lifecycle, including forecasting, early engagement, pricing strategy, negotiation, and contract closure.
- Build and maintain strong relationships with healthcare decision-makers and key stakeholders.
- Drive on-time renewal execution, minimizing churn and securing long-term customer retention.
- Identify risks and implement proactive retention strategies to protect revenue.
- Drive account growth through upselling and cross-selling aligned to customer needs.
- Lead contract negotiations and manage commercial agreements in alignment with company policies.
- Ensure compliance with local governmental procurement processes (e.g., Etimad platform and public sector tendering requirements).
- Conduct regular business reviews to ensure customer satisfaction and uncover growth opportunities.
- Partner with internal teams to support solution adoption, resolve issues, and optimize customer outcomes.
- Maintain accurate renewal forecasts, account plans, and CRM records.
Key Skills & Qualifications
- 5–7 years of experience in account management, renewals, or sales within healthcare, SaaS, or technology environments.
- Strong experience in renewal management, contract negotiation, and customer retention strategies.
- Robust knowledge of local governmental procurement processes, including platforms such as Etimad and public sector contracting frameworks.
- Excellent relationship-building, stakeholder management, and consultative selling skills.
- Strong communication, negotiation, and presentation abilities.
- Experience working with healthcare organizations or healthcare technology solutions is preferred.
- Proficiency in CRM systems and data-driven sales/renewal performance management.
- Results-driven with strong problem-solving skills and attention to detail.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
