Key Facts

Remote From:

EMEA

Category: Operations Manager

Full time

Senior (5-10 years)

English

Hard Skills

Product Management Operational Excellence Data Integrity Competitive Analysis Go-to-Market Strategy Internal Documentation Agility

Other Skills

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Quality Assurance
•
Training And Development
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Communication
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Collaboration

Requirements:

Spearhead an AI transformation across the product development lifecycle
Enhance Go-to-Market execution through a robust 'Definition of Done' framework
Cultivate a bi-directional 'Voice of the Customer' program
Function as the core operational link between Engineering, Product, and GTM teams

Hostaway

Computer Software / SaaS

About Hostaway

Hostaway is the world's leading vacation rental management software, perfect for those with 2 to 1,000+ listings. We make it easy for you to get more out of your business while spending less time with tedious manual tasks. What we offer: - Channel Manager - Property Management System - Messaging Services - Mobile Apps - User Management - Booking Engine - Revenue Management - Dynamic Pricing - API Our dedicated team brings their deep experience of the sector to the forefront, giving you continual insight into how best to run your business anywhere in the world. More bookings. Less hassle.

Company type: Scaleup

Industry: Computer Software / SaaS

Founded: 2018

Company size: 201 - 500

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Job description

NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within EMEA.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental Property Management System unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

We are seeking an exceptionally agile, versatile, and AI-native Sr. Product Operations Manager to be the lynchpin between our strategy, day-to-day operations, stakeholders, and internal teams. This role is critical for driving consistency, efficiency, and excellence across the product management function.

In this role, you will be the engine that powers our product organization, ensuring our teams have the right processes, tools, and data to deliver exceptional value to our customers. You will work closely with Product, Engineering, and Go-to-Market (GTM) teams to drive operational excellence and scale our product development lifecycle.

What you will do:

Spearhead an AI transformation across the product development lifecycle, from discovery and competitive analysis to post-launch synthesis, including standardizing the PRD workflow with embedded AI for consistency, edge-case detection, and reduced manual iterations.
Enhance Go-to-Market execution through a robust "Definition of Done" framework, ensuring all departments are fully enabled with QA, documentation, and training prior to launch.
Cultivate a bi-directional "Voice of the Customer" program by synthesizing churn and deal loss data and integrating customer community requests into the product roadmap for enhanced visibility.
Function as the core operational link between Engineering, Product, and GTM teams, facilitating structured feedback loops and providing regular, actionable progress updates to all stakeholders.
Manage the product technology infrastructure by establishing playbooks, providing team training, and auditing data integrity.