For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities:

• Support the company’s overall compliance objectives, particularly regulatory compliance related to home care and/or home health services.

• Maintain nationwide licenses, business registrations, regulatory filings, accreditations, Certificates of Insurance, and material contracts in good standing.

• Coordinate and prepare regulatory applications, renewals, change notifications, and supporting documentation for state licensing agencies.

• Proactively collaborate with internal departments, operational leaders, vendors, and external agencies to ensure timely completion of filings and compliance-related activities.

• Assist with workflow development, process improvement initiatives, and implementation of compliance-related operational procedures.

• Support internal compliance audits, corrective action follow-up, and monitoring activities.

• Analyze and interpret state and federal regulatory requirements and communicate impacts to internal stakeholders.

• Demonstrate a metrics-driven approach to tracking and measuring compliance project outcomes and operational performance.

• Coordinate preparation of document packages for regulatory submissions, audits, surveys, inspections, and accreditation reviews.
• Maintain organized and accurate compliance records and documentation.

• Assist the Director of Compliance and Chief Compliance Officer with regulatory research, policy review, compliance investigations, reporting obligations, and special projects as assigned.

• Participate in cross-functional meetings and compliance initiatives to support company-wide regulatory readiness.

• Perform additional duties and responsibilities as assigned by management.

Required Skills, Education and Certifications:

Required

• 2+ years of professional experience in home care, healthcare, or another related industry with operations, compliance, regulatory, quality, or administrative responsibilities.

• Working knowledge of compliance, operational, or regulatory requirements within healthcare or other regulated industries, with the ability to learn and apply state and federal requirements related to home care and home health services. 

• Ability to independently manage multiple projects and priorities in a fast-paced environment with minimal supervision.

• Excellent analytical, organizational, problem-solving, and critical-thinking skills.

• Strong attention to detail and ability to maintain accurate documentation and records.

• Excellent written and verbal communication skills.

• Ability to establish and maintain effective working relationships with internal and external stakeholders.

• Demonstrated professionalism, diplomacy, discretion, and sound judgment when handling sensitive or complex matters.

• Proficiency with Google Workspace applications, including Gmail, Google Docs, Google Sheets, Google Slides, and Google Drive, as well as the ability to learn and utilize other compliance and operational software systems as needed. 

• Ability to adapt to changing regulatory requirements and operational priorities.

Preferred

• Home care and/or home health regulatory experience.

• Experience with multi-state home care and/or home health  licensing and accreditation processes.

• Experience supporting regulatory audits, surveys, or accreditation activities.
  
• Familiarity with compliance management systems, quality improvement initiatives, and policy development.

• Experience analyzing compliance metrics and preparing compliance-related reports or presentations.

Education 

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Regulatory Affairs, or related field preferred.

• Equivalent combination of education and relevant work experience will be considered.

Physical Requirements:

• Ability to sit for prolonged periods throughout the workday.

• Ability to use standard office equipment including a personal computer, laptop, telephone, scanner, and printer.

• Ability to communicate effectively in person, virtually, and by telephone.

• Ability to travel occasionally as needed for training, meetings, or operational support.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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