Key Facts

Remote From:

Andorra

Category: Lead Developer

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow ServiceNow Service Development Intelligent Agent System Configuration Remediation Systems Development Support Hyperic

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication

Roles & Responsibilities

5+ years of hands-on ServiceNow development experience
Strong expertise in ServiceNow ITSM suite (Incident, Problem, Change, Catalog, Knowledge)
Experience with Virtual Agent (VA) and Now Assist capabilities
Strong communication and stakeholder management skills

Requirements:

Support ongoing sprint development
Ensure production readiness
Manage post-deployment hypercare activities
Work directly with stakeholders in a fast-paced Agile environment

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

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Job description

Job Title: ServiceNow ITSM Lead Developer (CAD Certified)
Location: Remote
Time Zone: PST
GGC AND USC ONLY
W2-basis

Role Overview
We are seeking an experienced ServiceNow ITSM Lead Developer with strong hands-on expertise in ITSM modules and current ServiceNow certifications (including Certified Application Developer (CAD) and ITSM certification). The ideal candidate will support ongoing sprint development, production readiness, and post-deployment hypercare activities for enterprise ServiceNow implementations.
This role requires strong communication skills, deep technical expertise, and the ability to work directly with stakeholders in a fast-paced Agile environment.

Required Skills & Experience

5+ years of hands-on ServiceNow development experience
Strong expertise in ServiceNow ITSM suite (Incident, Problem, Change, Catalog, Knowledge)
Experience with Virtual Agent (VA) and Now Assist capabilities
Proven experience in configuration, troubleshooting, and remediation in ServiceNow
Experience supporting production go-live and hypercare phases
Strong communication and stakeholder management skills
Ability to work independently in Agile/Scrum environments