Reverse Mortgage System Administrator

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. 

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!

Position Summary: Mutual of Omaha Mortgage is searching for a Reverse Mortgage System Administrator to join our team. We are seeking individuals who are detail oriented and willing to join a fast-paced, time sensitive and constantly changing environment.

The Reverse System Administrator, supports the administration of QuantumReverse (LOS) as well as supports the integration with other platforms. The role is responsible for updates and changes, as well as helping create reports and handling support issues as needed. The role is within Reverse Operations 

This role serves as a central resource for internal employees across Sales, Operations, Processing, Underwriting, Closing, and other departments. This role is responsible for receiving, researching, and resolving requests related to login and authentication issues, new user setup, and system administration, with a primary focus on supporting the QuantumReverse loan origination platform and associated mortgage systems.

The ideal candidate combines strong customer service skills, reverse mortgage knowledge, technical aptitude, and problem-solving abilities to ensure internal teams can efficiently originate and manage loans.
 

• Experience in reverse mortgage is a must.
• Experience working with loan origination systems, preferably QuantumReverse.
• Strong understanding of reverse mortgage origination processes and loan lifecycle.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to manage multiple requests and prioritize work in a fast-paced environment.
• Proficiency with Microsoft Office applications and mortgage technology platforms.

Core Competencies:

• Customer Service Excellence
• Technical Troubleshooting
• Process Improvement
• Attention to Detail
• Team Collaboration
• Time Management
• Communication Skills
• Adaptability and Continuous Learning

Duties and responsibilities:

• Support the QuantumReverse System Help Desk
  • Manage Tier 1 & 2 support requests
  • Troubleshooting user experience
  • Document issues - escalate, as needed
  • Evaluate Sales requests to reassign loans – requires systematic research
  • Organize and tag all requests for tracking, trending and reporting
• Create and activate new users each week in QuantumReverse
  • Update user information, as needed
  • Strictly adhere to Roles and Responsibilities templates
  • Deactivate users, as needed
• Read NMLS and State Licensing
  • Add / Revoke in QuantumReverse, as needed
• Run periodic and scheduled reports
• Document processes and standard operating procedures
• Perform other duties as assigned

Personal qualities:

• Desire to observe, interact, discover, learn and to share
• Displays consistent kindness and patience
• Ability to conceptualize how data flows between platforms and how a change in one system can create downstream effects in another.
• Comfort with asking for help and providing feedback

• Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. 
• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) 
• Multiple PPO Medical Plans, as well as HDHP eligible plan. 
• Dental Coverage 
• Vision Coverage 
• Company Paid Life Insurance 
• 401K with a generous employer match 
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc. 
• Free Legal Services 
• Employee Loan Program 
• 100% Remote