Client Program Manager – Tax & Regulatory Solutions LATAM

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Client Program Manager. 

Position Summary

The Client Program Manager is a senior, client‑facing role responsible for governance, integration, and delivery alignment across Tax and Regulatory programs in Latin America. The role serves as the primary coordination and governance partner for clients during complex Tax and Regulatory programs.  This position operates as a strategic coordination and risk‑management layer, bridging commitments and operational execution, with a strong focus on regulatory change, cross‑functional orchestration, and executive‑level communication—ensuring transparency, predictability, and risk‑aware execution across ERP products.

The role acts as an integration layer across Project Management, Delivery, Sales, and Support teams, proactively managing risks, aligning expectations, and maintaining client engagement for tax and regulatory deliveries.

Essential Duties and Responsibilities

Client Governance & Engagement

• Serve as the primary client coordination lead for Tax & Regulatory programs.
• Lead structured status meetings, governance forums, and executive checkpoints.
• Ensure clients understand scope, timelines, dependencies, and delivery risks.
• Proactively manage expectations and support executive‑level communications when needed.

Program Integration & Cross‑Functional Coordination

• Act as the integration point across Project Management, Business Analysis, Development (SAP / Oracle EBS), QA, Support (L4 and AMS), Environment Services, Sales, and Professional Services.
• Ensure internal alignment before external commitments are made.
• Coordinate resolution of cross‑team dependencies and delivery blockers.
• Maintain visibility across project phases, replication waves, and client prioritization.
• Deeply understands the TLR changes and helps engaging in pre-sales and other consultations with clients as the clients prepare for transition on their side.
• Support product development and additional business opportunities.

Risk Management & Escalation Control

• Identify delivery and client risks early and drive mitigation plans.
• Reduce escalations through proactive communication and structured issue management.
• Support critical incident coordination when required.

• Participate in strategic client discussions including prepare and deliver webinars where regulatory change impacts delivery or commercial positioning.

Visibility & Reporting

• Maintain structured visibility into project progress, client health, and delivery risks.
• Provide concise executive‑level updates for regional and global stakeholders as required.
• Design and maintain Client Engagement Health Dashboard in consultation with senior leadership.

Required Qualifications

• Experience in a client‑facing role within complex delivery or implementation environments
• Experience working with ERP platforms (SAP and/or Oracle EBS preferred)
• Exposure to tax, regulatory, or compliance programs—especially within Brazil or LATAM—is a strong plus
• Ability to work effectively in matrixed, multinational organizations
• Strong stakeholder management and communication skills across cultures
• Fluent Portuguese and English required; Spanish is a plus

Location

• Remote Brazil

Skills  

• Extensive experience (15+ years) with ERP systems required (preferably SAP and/or Oracle EBS)
• Executive communication and presence
• Cross‑functional influence without authority
• Structured thinking and problem solving
• Risk anticipation and mitigation
• Conflict management
• Strong ownership and accountability mindset
• Strong Leadership skills
• Strong analytical and judgement skills
• Ability to work autonomously while ensuring leadership is well informed
• Ability to communicate Rimini Street methods and processes to clients, including executive levels
• Ability to work within the Rimini Street Agile framework, participate in scrum ceremonies, accept feedback from Scrum Master, leadership, and scrum team members
• Ability to work closely with development to ensure alignment
• Team player

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.