What is special about Lighthouse?
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What’s unique about this role?
The Senior Consultant, Information Governance will lead client engagements involving Information Governance (IG), and/or eDiscovery, often in the context of M365. The ideal candidate will have experience with IG and/or eDiscovery engagements for multi-national organizations across a wide range of industries. This is primarily a client-facing role, so the successful candidate will be comfortable and have experience working with senior stakeholders across legal, compliance, privacy, and information technology staff. The Senior Consultant will work in collaboration with Project Manager(s), Directors, Associate Director(s), and Analysts to ensure project requirements are met. The Senior Consultant will leverage subject matter expertise in support of Sales and Marketing needs.
What will this person do?
- Lead high profile client engagements, applying deep subject matter expertise and critical analysis skills for a wide range of IG and eDiscovery engagements, including:
- IG and eDiscovery program assessments (reviewing current state, identifying gaps, risks, and priorities).
- IG and eDiscovery program development and implementation (implementing assessment recommendations or point solutions).
- Collaborate with and support other information governance associates or 3rd party contractors to execute project tasks.
- Provide support for pre-sales activities, including conducting client and prospect presentations, demonstrations, solution design, etc.
- Lead work streams for engagement deliverables, such as:
- Policy updates and harmonization (lead and/or participate in policy drafting).
- Workflow documentation (lead and/or participate in creating workflow diagrams and operating procedures to support implementation objectives).
- IG steering committee creation, launch, and/or reboot, including serving as chair on a temporary or long-term basis.
- Information Lifecycle Management (ILM) strategy development
- IG and eDiscovery technology implementation
- Support internal education and development activities
- Contribute to strategic discussions regarding building and expanding the information governance practice
- Serve as a subject matter expert in M365 Purview Information governance, records management, and compliance solutions.
- Provide regular status updates and reports to project stakeholders, outlining progress, challenges, and recommendations
- All Senior Consultants should have deep subject matter expertise in one or more of the following areas, with the willingness and aptitude to expand subject matter expertise into other areas of Information Governance
- M365 Focus: Support client workshops regarding the impact of M365 on legal, compliance, and recordkeeping requirements
- Maintain strong knowledge and fluency on the impact M365 adoption has on IG, eDiscovery, data privacy, compliance, and related areas.
- Maintain broad and deep subject matter expertise in M365’s native IG and eDiscovery tools, including the ability to conduct demonstrations of the tools and answer difficult questions.
- Document requirements relating to M365 adoption.
- Records & Information Management: Develop and maintain fluency in critical RIM program elements, including:
- Records retention schedules (including difference between “big-bucket” and granular schedules)
- File plans
- Data placement strategies
- Record vs. non-record designation
- System of Record
- ARMA IG Maturity Model
- eDiscovery: Demonstrate and maintain expertise with the Electronic Discovery Reference Model (EDRM) and Information Governance Reference Model (IGRM).
- Lead and/or contribute to multiple concurrent projects successfully while keeping team leadership informed of status, potential project risks or pending issues.
- Perform other related duties as assigned.
- Travel may be required for up to 25% of the time.
Bring your passion and together we will shine. It would also be great if you had the following:
- Bachelor’s degree preferred, or equivalent experience. Advanced technical, and/or legal education/certifications highly desired.
- 5+ years’ experience in one or more of the following areas: eDiscovery, litigation support, business process consulting, records management/records and information management (RIM), content management, email archiving, IT system management, and/or business process integration.
- Domain expertise with Microsoft collaboration and productivity technologies and platforms, including knowledge of and expertise in one or more areas of M365:
- Teams
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Security & Compliance Center
- Legal Hold: Knowledge of legal hold principles, processes, and defensible preservation obligations, with preferred experience administering and advising on Relativity Legal Hold.
- Scoping a legal hold matter - including custodians, data sources, jurisdictions, notice requirements, escalation paths, and reporting needs.
- Collaboration with client IT - including implementing Relativity Legal Hold in the client environment, with requirements gathering, configuration planning, integration, testing, and rollout support.
- Flexible work style; comfortable in fast-paced, challenging environments.
- Strong knowledge or experience in one or more of the following areas: electronic discovery, litigation support, business process consulting, records management, content management, email archiving, IT system management, or business process integration. Preferred experience would be working with clients in the mid-to-large sector. The candidate will have managed mid-level projects and played a senior role on larger projects.
- Excellent computer and analytical skills.
- Outstanding oral and written skills, with self-confidence, assertiveness, and appearance to make presentations to individuals or groups of client personnel.
- Provides input to Operations and Sales on discovery trends and resource allocation for service enhancements.
- Strong situational awareness and decision-making capabilities.
- Exceptional customer service orientation and drive and passion to execute client engagements successfully.
- Emotional and political intelligence to understand internal complexities of client department and navigate such complexities successfully.
Work Environment and Physical Demands
- Duties are performed in a typical office environment while at a desk or computer table.
- Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.
Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
This role will be eligible to participate in an annual bonus or incentive program.
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.
