Sr. Business Transformation Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Department & Team:

Business Transformation, Delivery & Execution

Reports to:

Senior Director, Business Transformation

Location:

Remote US

Summary:

The Senior Manager, Business Transformation Delivery & Execution will play a key role in driving enterprise transformation initiatives focused on operational efficiency, process simplification, and AI-enabled business improvement. This role partners across business, operations, and technology teams to identify opportunities, redesign processes, and support execution of strategic initiatives that improve scalability, decision-making, and overall business performance.

This is an exciting opportunity for a highly motivated transformation leader who enjoys solving complex business problems, influencing cross-functional stakeholders, and helping organizations modernize the way they operate. The ideal candidate thrives in fast-paced environments, balances strategic thinking with execution, and is energized by driving meaningful change across the organization.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

• Lead workstreams supporting enterprise transformation and AI-enabled operational improvement initiatives across multiple business functions.
• Identify process inefficiencies and opportunities for simplification, automation, and improved operational performance.
• Support the development and execution of transformation roadmaps aligned to strategic business priorities.
• Partner cross-functionally with business, operations, technology, and data teams to drive initiative execution and adoption.
• Facilitate stakeholder discussions, working sessions, and executive updates to support alignment and decision-making.
• Navigate complex organizational environments and manage competing priorities across multiple stakeholders.
• Develop business cases, track initiative progress, and support value realization activities tied to transformation efforts.
• Manage project plans, milestones, risks, dependencies, and escalation activities to ensure successful delivery.
• Support operating model improvements, including workflow redesign, governance alignment, and process standardization.
• Apply structured problem-solving and analytical thinking to evaluate business challenges and recommend scalable solutions.
• Maintain working knowledge of AI, automation, and emerging technologies to support transformation opportunities and business innovation.
• Communicate transformation goals, progress, risks, and outcomes clearly and effectively to leadership teams and stakeholders.

Minimum Requirements:

• 8+ years of experience in business transformation, operations, strategy, consulting, program management, or related roles.
• Proven experience supporting cross-functional transformation or operational improvement initiatives.
• Strong stakeholder management and relationship-building capabilities across multiple organizational levels.
• Demonstrated ability to manage projects in complex, fast-paced environments.
• Strong analytical, problem-solving, and strategic thinking skills.
• Experience with process improvement, process redesign, or operational simplification initiatives.
• Ability to work independently while coordinating effectively across teams and functions.
• Strong communication and executive presentation skills.
• High judgment and decision-making capability in ambiguous situations.
• Working familiarity with AI, automation, digital transformation, or emerging business technologies preferred.
• Proficiency with Microsoft PowerPoint, Excel, and project management tools.
• Bachelor’s degree required; advanced degree preferred.

Desirable Skills:

• Experience supporting enterprise AI or automation initiatives.
• Familiarity with change management and organizational adoption strategies.
• Consulting background or experience working in highly matrixed organizations.
• Experience with business case development, ROI analysis, and value tracking.
• Knowledge of Agile, Lean, Six Sigma, or continuous improvement methodologies.
• Ability to influence without direct authority and drive alignment across competing priorities.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.