Team Global Express is seeking an experienced and proactive Operations Support Officer to join our Courier Operations team based at Port Melbourne.
You will play a key role in supporting day-to-day transport operations, customer bookings, fleet coordination, dispatch activities, and operational compliance across the courier network.
Acting as a first point of contact for customer bookings and operational queries, you will work closely with customers, drivers, and internal operational teams to ensure efficient service delivery and smooth transport operations.
If you enjoy working in a fast-paced transport environment, thrive on operational problem solving, and can confidently manage multiple priorities while building strong stakeholder relationships, we would love to hear from you.
As an Operations Support Officer, you will provide operational coordination and dispatch support to ensure smooth daily transport activities across the courier business.
You will act as a key point of contact between drivers, customers, and internal teams while supporting fleet operations, driver compliance, scheduling, reporting, and operational performance.
The role requires strong attention to detail, communication skills, and the ability to work proactively within a fast-moving operational environment.
Act as a first point of contact for customer bookings and operational enquiries
Coordinate and support daily transport and dispatch activities
Ensure permanent driver runs are allocated daily with backup coverage in place
Monitor fleet capacity and assist with additional vehicle requirements
Maintain strong communication with drivers, customers, and operational teams
Proactively follow up on deliveries and pickups to ensure service commitments are achieved
Update and manage driver hours, waiting times, and operational adjustments
Support compliance activities relating to CoR, fatigue management, OH&S, and road safety
Assist with safe driving plan creation and audits for regional deliveries
Complete and validate customer KPI reporting
Investigate and assist in resolving pay and charge queries
Support MDT troubleshooting and operational driver support
Assist with driver onboarding, training, and operational compliance activities
Support incident reporting and safety investigations where required
Participate in operational improvement initiatives and fleet audits
Ensure fleet compliance targets are maintained above required standards
Previous experience in transport, courier, fleet, or logistics operations
Strong understanding of transport compliance, fatigue management, CoR, and OH&S requirements
Excellent communication and stakeholder management skills
Ability to work calmly and effectively in a fast-paced operational environment
Strong organisational skills with high attention to detail
Ability to manage multiple priorities and problem-solve proactively
Experience working with drivers, fleet operations, and dispatch activities
Strong computer and reporting skills
Positive attitude with a strong customer and team focus
Ability to work autonomously and collaboratively across operational teams
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
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