Key Facts

Remote From:

Anywhere

Category: Lead Developer

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow ServiceNow Solution Architecture Technical Design Data Modeling RocksDB Enterprise Integration Soap Note

Other Skills

•
Team Management
•
Communication

Roles & Responsibilities

8+ years of ServiceNow experience, including architecture and solution design
Strong expertise in ServiceNow CSM Pro+ implementation
Experience implementing Customer Service Management (CSM) case management workflows
Experience managing offshore teams and delivery execution

Requirements:

Serve as Lead Architect for Itron's ServiceNow CSM Pro+ implementation
Define solution architecture, integration patterns, data models, and workflow designs
Lead technical design sessions, roadmap planning, and architecture reviews
Manage offshore development teams and coordinate delivery execution

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

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Job description

ServiceNow Lead Developer / Architect – Delivery Manager (CSM Pro+)
Location: (Remote – Must work in PST Time Zone)
Duration: 10+ Months
Rate: Best possible

Key Responsibilities

Serve as Lead Architect for Itron's ServiceNow CSM Pro+ implementation
Define solution architecture, integration patterns, data models, and workflow designs
Lead technical design sessions, roadmap planning, and architecture reviews
Manage offshore development teams and coordinate delivery execution
Translate business requirements into technical specifications and solution designs
Oversee development, configurations, and integrations for CSM Pro+
Provide technical PM oversight, including timelines, risks, and dependencies
Ensure scalability, performance, and adherence to ServiceNow best practices
Partner with stakeholders, developers, and admins to validate solutions
Support governance, documentation, and continuous platform improvement
Drive end-to-end implementation across multiple enterprise workflows

Required Skills

8+ years of ServiceNow experience, including architecture and solution design
Strong expertise in ServiceNow CSM Pro+ implementation
Experience implementing Customer Service Management (CSM) case management workflows
Experience managing offshore teams and delivery execution
Technical PM / Delivery management experience
Strong understanding of ITSM, CMDB, and ServiceNow platform architecture
Experience with enterprise integrations (REST, SOAP, APIs)
Ability to lead cross-functional teams and manage complex programs
Strong communication and stakeholder management skills