IT Operations Supervisor

IT Operations Supervisor

About the IT Team

The IT team at Father Joe’s Villages provides the technology foundation that supports our mission every day. We deliver reliable, secure, and responsive systems that enable staff across clinical, programmatic, and administrative areas to provide critical services. Our work ensures technology is not only functional, but a trusted enabler of services for individuals and families experiencing homelessness.

The Role

As the IT Operations Supervisor, you lead day-to-day IT operations and supervise the teams responsible for service desk, field support, and infrastructure support. You ensure technology services are delivered reliably, securely, and efficiently across the organization, with a strong focus on end-user experience, system availability, and operational excellence.

In this role, you coordinate daily work, manage escalations, and support staff development to ensure consistent and high-quality IT service delivery. You also play a key role in maintaining secure, compliant, and resilient systems within a regulated healthcare-aligned environment that supports critical organizational operations.

Key Responsibilities

• Supervise and lead IT service desk, field support, and infrastructure staff, including workload assignment, prioritization, performance management, and daily operational coordination
• Oversee IT service delivery to ensure reliable, secure, and responsive support across incidents, requests, changes, and escalations
• Manage service workflows and escalations, ensuringtimelyresolution, clear communication, and adherence to service standards
• Monitor service performance and operational trends,identifyingrecurring issues and implementing process improvements to enhance efficiency and user experience
• Oversee core infrastructure operations, including servers, networks, Microsoft 365, Entra ID, endpoints, backup systems, and site connectivity
• Support cybersecurity and compliance operations, including access management, vulnerability remediation, secure configuration, and alignment with HIPAA, PCI DSS, and NIST frameworks
• Coordinate vendor and service provider performance, supporting issue resolution, service quality, renewals, and licensing management
• Maintain operational documentation, KPIs, and reporting while driving continuous improvement through automation, standardization, and knowledge management

Desirable Candidate Profile

• Bachelor’s degree inInformation Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• Minimum of5years ofprogressivelyresponsibleIT operations, infrastructure, or service delivery experience, with at least 1 to 2 years oflead, senior-level, or supervisory experience supporting workflows, training staff, or guiding teamperformance
• Experience working in Microsoft-based environments and supporting infrastructure in regulated or complex environments (e.g., healthcare, nonprofit) preferred
• Relevant certifications (ITIL, Microsoft, CompTIA Security+, Network+) are a plus
• Valid California driver’s license and ability to travel between sites preferred

Key Competencies and Experience

• Strong knowledge of IT service management (ITSM) practices and the ability to apply them in a service desk and infrastructure environment
• Experience supporting Microsoft enterprise technologies, including Microsoft 365, Entra ID, endpoint management, and core infrastructure systems
• Working knowledge of network operations and troubleshooting, including LAN/WAN, Wi-Fi, VPN, and multi-site environments
• Understanding of cybersecurity operations and compliance requirements, including HIPAA, PCI DSS, and NIST-aligned controls
• Experience supporting backup, disaster recovery, and business continuity planning, including testing and operational readiness
• Demonstrated ability to coordinate IT operations across service desk, infrastructure, and end-user support functions in a fast-paced environment
• Proven experience supervising or leading technical staff, including workload coordination, coaching, and performance support
• Experience working with vendors and managed service providers to ensure service quality and issue resolution
• Strong analytical and problem-solving skills with the ability toidentifyroot causes and implement sustainable improvements
• Effective communication skills with the ability to engage technical teams, leadership, and external partners clearly and professionally

Work Schedule

This is a full-time position, typically 40 hours per week, scheduled Monday through Friday. Work hours may vary based on operational needs, including system maintenance, incident response, or program support requirements. Occasional after-hours availability may be required.

Compensation and Benefits

Pay is based on experience, qualifications, and internal equity. The anticipated starting salary range for this role is $86,674 to $108,326 per year.

Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, 11 paid holidays, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

Why Join Father Joe’s Villages

Join a mission-driven team dedicated to ending homelessness one life at a time. In this role, your work directly supports the technology systems that enable care, housing services, and critical operations across the organization. You will collaborate with committed colleagues, grow professionally, and make a meaningful impact every day.

Conditions of Employment

Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, and other role-related requirements following a conditional offer of employment.

Equal Employment Opportunity

Father Joe’s Villages is an equal opportunity employer dedicated to building a diverse and inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.