First Merchants Bank is seeking a Assistant Director, IT Operations to join our team! This position will ensure maximum value is attained from application and ensure team adheres to Application Management standards. Manage team providing leadership on key projects aimed at improving process performance to achieve the strategic and tactical goals of the company. Provide a strong leadership, management and direction to the staff to ensure delivery of superior quality service and product support for bank customers. This position can be remote within our operational footprint.
As part of this role you will:
- Customer Service/Support and Quality
- Provide quality application support service to internal customers on all digital systems.
- Own and manage end-users requests using the established work order management system to make service level transparent to the customer.
- Communicate, coordinate and resolve all issues regarding service quality.
- Availability/Integrity
- Ensure maximum system uptime on all applications from a support perspective. Escalate issues internally or to vendor for resolution as required.
- Assist in ensuring data integrity is maintained.
- Technical
- Ensure applications are kept current with vendor releases, patches and other requirements. Accomplish goals by utilizing well defined testing and staging processes.
- Manage and administer activities related to all applications including implementation and management of interfaces and other daily production requirements in support of application activities.
- Compliance/Control/Risk Management
- Ensure systems are in compliance with established business, audit and regulatory needs.
- Manage and maintain application Central Control Records (application configuration).
- Comply with and lead positive change regarding policies, procedures, etc.
- Manage and/or author the loan core application disaster recovery plan.
- Management/Special Projects
- Manage the operational vendor relationships.
- Continual evaluation of operation practices and procedures. Identify internal and external risk and opportunities, making recommendations to Senior Management as appropriate.
- Security
- Ensure customer data is appropriately secured and protected. Administer and monitor application-level security as necessary.
- Manage role definitions and processes to ensure application security.
- Training/Operational Procedures
- Ensure appropriate training is completed to ensure knowledge base is kept current and unit staff is appropriately cross-trained.
- Maintain all procedures and tasked in documented form.
- Efficiency/Effectiveness
- Guarantee assigned systems are operating at the highest efficiency level possible.
- Ensure the feature/functionality in assigned applications is fully utilized.
- Actively seek ways to improve efficiency or effectiveness levels by leveraging the system and working with lines and staff units to accomplish goals. Document and provide recommendations for improvements on subject to appropriate managers.
- Strategic Planning
- Ability to assess current state, assess opportunities to enhance and optimize, strategically make recommendations to increase application value proposition.
- Ability to assess solutions and applications to determine strategic fit for enterprise.
To be successful in this position, we require the following:
- High school diploma or equivalent (GED).
- Over five (5) years of related management experience.
The following would be a plus:
- Bachelor’s degree in business, technology or related field.
- Prior experience in related role at a financial institution.
- Lead or participated in merger/acquisition integration activities.
First Merchants offers the following:
- Base Pay PLUS Bonuses
- Medical, Dental and Vision Insurance
- 401k
- Health Savings and Flexible Spending Accounts
- Vacation/Sick Time
- Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
