Sales Development Representative (SDR) - North America

As our first dedicated SDR in North America, you'll play a critical role in shaping how we grow in one of our most important markets.

This is a home-based position and you'll work directly with Account Executives, Marketing, GTM Operations, and North American leadership to generate pipeline, influence strategy, and help define the SDR motion we'll scale in the future.

At evaluagent, we're building the future of quality management for contact centers. Our Automated Quality Management (AQM) platform helps customer experience, quality, and operations teams move beyond manually reviewing a handful of interactions and instead understand 100% of customer conversations across both human and AI agents.

If you're a phone-first SDR who thrives in a high-autonomy environment and wants your work to have a visible impact, we'd love to hear from you.

Compensation

Base Salary: $65,000 USD

Variable Compensation: $25,000 USD

On-Target Earnings (OTE): $90,000 USD

Variable compensation is paid quarterly against Sales Accepted Opportunity (SAO) and pipeline generation targets. Accelerators apply for performance above quota.

Why This Role Is Different

• Be the first dedicated SDR hire in North America

• Help shape the playbook rather than follow one

• Work directly with senior GTM leadership

• Sell a modern AI-powered platform solving real customer problems

• Use AI-augmented prospecting, research, and outreach workflows

• Join a growing company with increasing investment in the North American market

What You'll Be Doing

• Prospect into target accounts across the US and UK

• Qualify inbound marketing leads with a rapid response mindset

• Run outbound campaigns into named accounts

• Run phone-first discovery and qualification conversations

• Generate qualified meetings and Sales Accepted Opportunities for Account Executives

• Create high-quality handoff notes and qualification briefs

• Partner closely with Marketing, GTM Operations, and the AE team

• Contribute ideas and feedback that improve our go-to-market motion

This role is primarily phone-led. We believe meaningful conversations create pipeline. Email, LinkedIn, and AI-powered outreach support the process, but real buyer conversations remain at the centre of how we sell.

Who We're Looking For

Required

• 1–2 years of SDR, BDR, or outbound sales development experience in B2B SaaS

• Proven track record of achieving or exceeding meeting/SAO qoutas

• Phone-first mentality with confidence conducting cold and warm outbound calls

• Strong written communication skills

• Comfortable using AI tools and modern sales technology

• Based on the US East Coast (Eastern Time preferred) and able to work standard business hours with a regular two-hour overlap with our UK team

• Authorized to work without sponsorship

Strongly Preferred

Experience selling into or working alongside:

• Contact Centres

• Customer Experience (CX)

• Customer Service Software

• CCaaS

• Quality Management

• Workforce Engagement Management

• Conversation Intelligence

Our buyers hear generic sales pitches every day. We value candidates who understand their world.

If you like what you have read so far, please take a look at the full job description to see if we could be a match.

Benefits (US)

Working & Flexibility

• 40 hours per week, Monday–Friday

• Flexible working hours

• Fully remote (US-based)

• Monthly home working allowance ($32.77)

• Co-working space allowance

• Work from abroad for up to 6 weeks

• Regular US team meet-ups

Time Off

• 23 days PTO + US public holidays

• Your birthday off (paid 🎉)

• Paid volunteer day each year

• Company sick pay (up to 8 weeks)

Health & Financial

• Medical insurance

• Mental health support via Talkspace

• 401(k) with employer contribution (Fidelity)

• Life insurance via Guardian

Diversity, Equity & Inclusion at Evaluagent

At evaluagent, we’re committed to building a diverse, inclusive, and equitable workplace where people can do their best work. We believe great teams are built by hiring talented people from a wide range of backgrounds and experiences.

We are an equal opportunity employer and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

If you require any reasonable accommodations during the interview process, please let us know — we’re happy to support you.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.