Description
Schedule: M-F 9:00am-5:30pm
40 hours/week
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Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.
We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).
Summary: Travis Credit Union’s (TCU) Loan Processing Specialists are responsible for building relationships and providing our members with solutions to achieve their financial wellness. They understand the value of a great member experience while expanding existing member relationships by identifying opportunities for additional credit union products and services. The Loan Processing Specialist evaluates loan applications received through the internet and phone channel while ensuring the credit union is in compliance with Consumer Lending policies and procedures. TCU’s Loan Processing Specialists assist in all areas of Consumer Lending as needed.
Profile:
- Ensures quality member service is provided when communicating with members and internal/external business partners.
- Advocates for members regarding credit and achieving their financial goals.
- Identifies opportunities to deepen the member relationship by promoting and educating members to find the right product for their financial needs.
- Analyzes and validates supporting documentation prior to processing consumer loan applications to prevent fraud, ensures quality control and verifies loans are in compliance with all credit union and regulatory guidelines.
- Interprets approvals and/or conditions and verifies that all requirements have been met.
- Completes ongoing trainings, maintains up-to-date knowledge of Consumer Lending Policies and Procedures, and Credit Union products and services.
- Proactively monitors loan queues and service requests, ensuring timely responsiveness.
- Identifies opportunities of improvements and changes of processes and policies to increase productivity and members’ experience.
- Partners with management staff and other business units to develop new campaigns as well as calibrates efforts of existing campaigns to support TCU’s strategic plan.
- Provides assistance, direction and training to peers and internal business partners.
- Completes daily departmental functions such as running and reviewing reports.
Not all functions/tasks are listed above; however those listed are considered essential.
Skills:
- Strong telephone communication skills.
- Ability to interact with diverse groups of people.
- Ability to identify, communicate and advocate financial solutions that drive results.
- Ability to analyze and interpret a credit report.
- Ability to navigate and process within multiple interdependent systems and tools.
- Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
- Ability to work independently and motivated to achieve goals with minimal supervision.
- Ability to provide leadership support, motivation, and professional development.
- Proficient mathematical and analytical skills to include rate, ratio and percentage calculations.
- Effective, professional verbal and written communication skills.
- Ability to use independent judgment and discretion when reviewing appropriate exceptions to the Credit Union guidelines.
- Ability to meet production standards.
Reporting and Experience:
Assoc. Loan Processing Specialist:
- Reports directly to assigned Consumer Lending managent
- HS Diploma or equivalent and minimum 1-year related loan work experience or minimum 2 years of customer service or clerical work experience.
Loan Processing Specialist:
- Reports directly to assigned Consumer Lending management.
- Normally receives general instructions on routine work, and detailed instructions on new assignments.
- HS Diploma or equivalent and minimum of 2 years of consumer loan processing or equivalent loan work experience.
Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Requires flexibility in work schedule.
Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.
Compensation is commensurate with experience.
- Assoc. Loan Processing Specialist: Grade 8: $21.57/hour - $26.65/hour
- Loan Processing Specialist: Grade 9: $23.49/hour - $29.01/hour
Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate’s experience, education/training, and key skills.
Benefits:
At Travis Credit Union, we prioritize the well‑being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.
Eligible employees enjoy a robust benefits package, which includes:
- Competitive medical, dental, and vision insurance
- Mental health and wellness programs
- Employee performance incentive plan
- Merit-based salary increases
- 401(k) program with immediately vested employer match
- Generous holiday and vacation policies
- Exclusive TCU perks such as employee loan and credit card discounts
Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status
