Key Facts

Remote From:

Taiwan

Category: Customer Solutions Engineer

Full time

Mid-level (2-5 years)

English

Hard Skills

Application Development Demonstration Skills

Other Skills

•
Troubleshooting (Problem Solving)
•
Customer Service

Roles & Responsibilities

Technical expertise in product line
Experience in customer support
Skills in troubleshooting and repairing
Ability to provide product demonstrations

Requirements:

Provide technical support to sales team and customers
Assist customers in maximizing product benefits
Diagnose and troubleshoot complex systems
Conduct product demonstrations at customer sites

Nordson Corporation

Machinery

About Nordson Corporation

Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization.

Company type: Large

Industry: Machinery

Founded: 2018

Company size: 5001 - 10000

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Job description

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

Support Service tasks, also need to provide application support at customer site and provide the customer's demo

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