Senior Customer Engineer

Joining Collibra’s Customer Engineering team 

We are shaping how some of the world's largest organizations manage data by helping them connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Senior Customer Engineer, you will be the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for driving net-new business, championing account expansions, and helping to secure renewals, you will establish trusted relationships from day one and serve as a thoughtful technical advisor. As a Senior Customer Engineer supporting the Southern European team, you will be responsible for maintaining technical relationships with customers throughout their entire journey, both pre- and post-sale. You will play an essential and highly respected role within Collibra's sales organization.

This is a remote role based in Madrid.

Customer Engineers at Collibra are responsible for

• Mapping solutions to business value for large, dynamic customers by seamlessly bridging technical requirements and strategic business goals.
• Participating in discovery sessions, driving the qualification of new opportunities, and expanding existing accounts.
• Preparing and conducting product demonstrations, highlighting how the Collibra Platform solves our enterprise customers' specific needs.
• Advising and supporting technical stakeholders to accelerate adoption and value realization, serving as the primary point of contact for all technical and product-related queries.
• Identifying, recommending, and executing value-based workshops, Proof of Concepts, and Proof of Value engagements.
• Preparing and providing expert input for the functional and technical sections of RFPs and RFQs.
• Supporting broader sales and marketing activities, including webcasts, field enablement, and the creation of go-to-market assets.
• Delivering field insights to Product and Engineering teams to drive continuous product improvement.

You have

• 3+ years of experience in a Sales Engineering, Customer Engineering, or Sales Consulting role.
• 5+ years of experience working in the Data/SaaS space.
• A strong understanding of two or more of the following areas: data governance, AI governance, data catalogs, data quality, and data privacy platforms.
• Experience across a broad range of sales and business methodologies, including value-based selling, cost-benefit analysis, ROI analysis, and process and project management.
• Proven experience with leading PaaS providers, data lakes, databases, ML/GenAI tools, and integration platforms is required.
• A bachelor’s degree or equivalent work experience is required.
• Experience in regulatory compliance is a plus.
• This position is not eligible for visa sponsorship.

You are

• An effective communicator.
• A sales- and customer-focused self-starter with enthusiasm, flexibility, and motivation.
• A trusted advisor to C-level and senior executives.
• A proven collaborator and liaison across all organizational levels and departments, with a track record of success in a partner-heavy environment.
• Confident in presenting and sharing knowledge with a highly skilled and experienced audience.
• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.
• Excited about continuous learning and development, with a strong aptitude for grasping technical concepts.
• Able to travel regionally up to 30% to support business needs.
• Exceptional communication skills in both Spanish and English, essential for engaging with global clients and colleagues.

Measures of success

• Within your first month: You will become familiar with the Collibra platform and gain a deep understanding of our customer landscape.
• Within your second month: You will confidently conduct customer discovery, lead initial product demonstrations, and present solutions that align directly with customer value.
• Within your third month: You will become a strategic voice for Collibra within your accounts—and an advocate for your accounts internally—educating external and internal stakeholders on features, roadmaps, and new use cases.
• Drive operational excellence by ensuring the sales process runs smoothly and efficiently.