TechHub Manager

Job Purpose:

Lead the LATAM TechHub (two agile teams, approximately 20 FTEs) ensuring predictable, high-quality delivery of regional customizations on global platforms.

The role is accountable for engineering execution excellence, operational discipline, governance adherence, and team performance management. The position ensures alignment with global product roadmaps and architecture standards while driving continuous improvement, transparency, and cost-effective operations within the regional OPEX budget.

This role does not own product strategy or enterprise architecture but is fully accountable for delivery performance and team effectiveness.

Main Responsabilities:

1. Delivery Performance & Governance – 35%

• Ensure delivery predictability, quality, and adherence to committed timelines, aligned with business priorities.
• Implement and monitor KPIs (velocity, cycle time, defect rate, rework, release accuracy).
• Improve delivery transparency by maintaining portfolio and proactively escalate risks.
• Ensure compliance with global architecture and governance standards.

2. Team Leadership & Talent Management – 30%

• Directly manage Scrum Masters and Technical Product Owners.
• Oversee performance and engagement of approximately of the team.
• Conduct structured performance reviews and development plans.
• Foster a culture of accountability, continuous improvement, and fair leadership.

3. Operational Excellence & Continuous Improvement – 20%

• Identify process inefficiencies and implement structured improvements.
• Ensure backlog hygiene and disciplined agile ceremonies.
• Promote engineering productivity through best practices.

4. Regional Execution Alignment – 10%

• Partner w/ Business Product Owner and Head of IT to turn priorities into execution plans.
• Provide technical feasibility input for regional initiatives.
• Articulate delivery status and risks to stakeholders when required.

5. Financial Management – 5%

• Manage TechHub OPEX budget.
• Ensure cost discipline and optimized vendor utilization.
• Support financial planning and forecasting processes.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.

• Solid experience in Information Technology.

• Experience leading descentralized teams of at least 10 professionals.

• Experience managing operating budgets (OPEX).

• Fluent English and Spanish (written and spoken).

• Experience managing multi-team agile delivery environments.

• Experience operating within global and regional matrix organizations.

• Experience conducting formal performance evaluations and development planning.

• Experience managing distributed or nearshore teams (at least 10 professionals).

• Experience implementing engineering governance and delivery metrics.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.