Remote - Support Executive (Care Coordination)

About Advantmed: www.advantmed.com

Advantmed is a leading healthcare solutions company dedicated to improving care quality and outcomes across the United States. We partner with health plans and providers to deliver data-driven insights, in-home clinical assessments, and operational excellence at scale.

At Advantmed, we foster a collaborative, mission-driven culture where innovation, accountability, and continuous improvement are at the core of everything we do. Our teams are empowered to make a meaningful impact on patient care while growing in a fast-paced and supportive environment.

Support Executive – IHA (In-Home Assessment)

Role Overview

• Advantmed is seeking highly organized and detail-driven (Remote) Support Executives to support our In-Home Assessment (IHA) operations. This role is responsible for coordinating administrative workflows, member activities, and provider visit logistics to ensure smooth field execution.
• This role is heavily focused on coordination, data accuracy, and operational efficiency in a fast-paced healthcare environment.

Work Schedule

• Shift Hours: 4:00 AM – 1:00 PM PST / 5:00 AM – 2:00 PM PST
• Weekend Coverage: Occasional (1-2 weekends per month, as needed)

Key Responsibilities

• Manage administrative workflows for member activities
• Coordinate pre-visit preparation, routing, and post pre-visit documentation
• Process and manage:
• Member letters and communication workflows
• Task routing and internal queues
• Support provider-related operations, including:
• Visit coordination logistics
• Gift card tracking and handling processes
• Perform routing and scheduling support for onshore provider visits using mapping tools
• Maintain accurate records, trackers, and system updates
• Assist in payroll preparation activities
• Ensure timely task completion while maintaining high data accuracy standards

Requirements

Required Qualifications

• 2+ years of experience in administrative support, dispatching, or customer service roles
• Proficiency in Microsoft Excel and general computer applications
• Experience using routing/navigation tools (e.g., MapQuest, Google Maps)
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines in a structured environment
• Comfortable working early morning PST hours

Preferred Qualifications

• Prior experience in a healthcare or medical environment
• Familiarity with care coordination or provider operations workflows
• Experience handling sensitive data in a HIPAA-compliant environment

Core Competencies

• Detail orientation and accuracy
• Time management and prioritization
• Process adherence and accountability
• Strong coordination and communication skills
• Adaptability in a fast-paced, remote work environment

Work Environment & Requirements

• Fully remote role within the U.S.
• Stable internet connection required
• Ability to work designated PST hours consistently

Benefits

Compensation & Benefits

• Hourly Rate: $14.00 – $16.00 per hour (based on experience and qualifications)
• Comprehensive benefits package (medical, dental, vision, etc.)
• Company-provided laptop and external monitor