Operations Support Specialist – Meal Manager Program - REMOTE

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Russell Tobin & Associates is currently seeking several Remote Operations Support Specialist – Meal Manager Program to work for one of our top global delivery tech clients! This role is ideal for candidates with operational, logistics, or high-visibility delivery support experience who thrive in fast-paced environments.

Pay: $22-$23.75/hr. depending on experience

Location: Remote- US

Pacific Time Zone Schedule: Saturday through Wednesday 11:00AM to  8:00PM

Central and Eastern Time Zone Schedule: Monday through Friday 9:00AM to 6:00 PM (Must be flexible to work on the weekends when needed)

About the Role

We are seeking detail-oriented and adaptable professionals to support daily and hourly quality management operations within a Meal Manager program. In this position, you will help monitor operational performance, execute standard operating procedures, and proactively identify fulfillment challenges before they become widespread. You will regularly collaborate with customers, merchants, and delivery partners while contributing to pilot programs and new operational initiatives.

Key Responsibilities

• Support daily and hourly operational quality management
• Execute and provide feedback on standard operating procedures
• Utilize internal systems and tools to monitor fulfillment performance
• Detect and escalate operational issues proactively
• Partner with internal teams to resolve delivery and fulfillment challenges
• Communicate with customers, merchants, and delivery partners regularly
• Assist with pilot programs and emerging operational initiatives

Qualifications

• Excellent verbal communication skills
• Strong attention to detail
• Ability to adapt quickly in changing environments
• Experience in last-mile logistics, delivery operations, or high-visibility customer support environments such as FedEx, UPS, or similar delivery-focused organizations
• Operations, logistics coordination, merchant support, or fulfillment experience preferred
• Experience using Slack is preferred
• Experience supporting fast-paced operational teams is preferred

APPLY TODAY!

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.