Branch Teller at Mukuru

About the Role

As a Branch Teller, you are at the heart of our customer experience. You are the first point of interaction for our clients, ensuring every transaction is processed accurately, safely, and efficiently. Beyond handling financial transactions, you play a key role in building trust, creating a welcoming environment, and connecting customers with the right solutions.

What You Will Do

Deliver Accurate and Efficient Transactions

• Process inbound and outbound transactions with precision
• Verify cash and documentation for all transactions
• Monitor transaction limits in line with regulatory guidelines
• Perform daily cash balancing and cash-ups

Create Exceptional Customer Experiences

• Welcome customers and ensure a clean, organised, and professional branch environment
• Support customers through transactions with care and clarity
• Build meaningful interactions that drive trust and loyalty

Drive Sales and Referrals

• Identify customer needs and introduce relevant products and services
• Refer customers to the appropriate teams for more complex solutions

Ensure Compliance and Risk Management

• Follow all regulatory and internal compliance processes
• Identify and report suspicious transactions
• Support customers with due diligence requirements where needed

Manage Cash and Security

• Maintain and balance your cash drawer with high accuracy
• Adhere to security protocols to protect customer information and prevent fraud
• Report any risks or unusual activity immediately

Support Operations and Administration

• Record transactions accurately and maintain proper documentation
• Prepare reports, including suspicious transaction reports
• Keep your workspace organised, stocked, and ready for service

Own Your Growth

• Participate in performance discussions and development conversations
• Complete all required compliance training
• Continuously build your knowledge of products, systems, and processes

What You Bring

Qualifications

• Grade 12 (Matric)
• A relevant post-secondary certificate is advantageous

Experience

• Minimum 1 year experience in a financial services or similar environment

Key Skills

• Strong attention to detail
• Excellent communication and interpersonal skills
• Solid organisational and administrative ability
• High level of accuracy and accountability

Personal Attributes

• Customer-focused and compassionate
• Assertive and confident in decision-making
• Structured and detail-oriented
• Positive, collaborative, and eager to learn

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS