Global People & Talent Lead - BPO

Important international company specializing in global services and multicultural operations is seeking its next Global People & Talent Lead, who will lead the end-to-end talent acquisition, employee experience, and retention strategy for international operations, ensuring the development of high-performing teams aligned with business goals and customer experience standards.

What will you do in this role?

• Design and execute the global Talent Acquisition strategy aligned with business growth objectives.
• Lead the full-cycle recruitment process for international operations.
• Implement recruitment and employee experience metrics and KPIs.
• Lead and develop multicultural recruitment teams.
• Design and implement retention, engagement, and employee wellbeing strategies.
• Coordinate performance evaluation, development, and career path processes.
• Analyze talent metrics to anticipate risks and improve retention.
• Act as a strategic business partner for Customer Success, Operations, and regional leadership teams.

What requirements should you meet?

• Bachelor's degree in Psychology, Business Administration, Human Resources, or related fields.
• +5 years of experience in recruitment and talent management, ideally within BPO, IT, or global services companies.
• Experience leading multicultural teams.
• Experience implementing employee experience and retention strategies.
• Knowledge of recruitment tools and ATS systems.
• Strong analytical skills and experience managing talent KPIs.
• Advanced English level (C1 or above).
• Portuguese is a plus.

What will you receive from them?

• Competitive salary.
• Contracting method: Contractor.
• 100% remote modality.
• Location: Colombia, Peru, Brazil, or Eastern Europe.
• The opportunity to join a global company with high strategic impact.

Send us your CV and embark on this exciting opportunity that could change your life!

Best regards,

T-mapp Team