Previous experience in a call center or customer service environment
Proficiency in MS Word and Excel
Requirements:
Deliver prompt and professional customer service through inbound calls
Take ownership of agency inquiries and policy change requests
Analyze information effectively to make informed decisions
Collaborate effectively with internal and external business partners
Job description
NA Business Applications Help Desk Support Agent Duration: 12 Months Location: Whitehouse Station, NJ - Hybrid
Location: NJ, PH or O'Fallon
Job Schedule: 40 Hours - Remote position
Job Hours: 40 NJ 11am -8pm ET
Interview Process: Virtual
Summary:
The Help Desk Rep.role for the SCI (Small Commercial Insurance)Help Desk Team will be responsible for assisting both external and internal customers on a daily basis with a variety of requests. They will demonstrate technical and first level technical assistance and problem solving involving the following duties and responsibilities:
Job Responsibilities
• Deliver prompt and professional customer service through inbound calls in an automated call environment.
• Take ownership of agency inquiries and policy change requests, ensuring efficient and accurate resolution.
• Analyze information effectively to make informed decisions and solve customer problems.
• Navigate various systems and applications to research and resolve customer inquiries.
• Maintain established productivity metrics and quality standards in a fast-paced setting.
• Process assigned tasks and managed call volumes within designated timeframes.
• Collaborate effectively with internal and external business partners to deliver high-quality products and services.
• Complete all assigned tasks diligently and undertake additional duties as required.
• Embrace accountability while exercising sound judgment in decision-making.
• Balance multiple priorities under tight deadlines, while maintaining a superior phone presence during complex interactions.
• Foster excellent collaboration skills with team members and partners.
Job/Skills Competencies
• Detail-oriented with a strong focus on accuracy.
• Strong business acumen and a proactive mindset.
• Exceptional customer service skills and understanding of service principles.
• Ability to prioritize responsibilities and manage multiple tasks effectively.
• Reliable with a proven track record of dependability.
• Team-oriented with demonstrated problem-solving abilities independently.
• Skilled in communicating with both customers and senior business partners.
• Excellent oral and written communication skills.
• Strong analytical skills with a commitment to efficiency and accuracy.
• Previous experience in a call center or customer service environment is preferred.
• Capable of working independently to complete assignments in a timely manner.
• Dedicated to team and departmental objectives, making informed decisions for optimal results.
• Proficiency in MS Word and Excel.
Join our team and contribute to enhancing the customer experience at Client!
