Strong experience with ServiceNow ITSM, particularly Change and Release Management.
Demonstrated experience supporting sustainment and enhancement of enterprise ServiceNow implementations.
Proficiency in JavaScript and Python.
Experience with REST and SOAP APIs, IntegrationHub, and system integrations.
Hands-on experience with Flow Designer, Script Includes, Business Rules, and Service Catalog development.
Knowledge of CMDB and Common Service Data Model (CSDM).
Experience with Agile methodologies and DevOps practices.
Excellent analytical, problem-solving, and communication skills.
Demonstrated organization skills to successfully track, manage, and report on the status of a wide variety of deliverables in an agile environment.
This role is critical to maintaining and advancing enterprise ServiceNow capabilities that support ITSM and digital product delivery. The successful candidate will drive automation, improve release governance, and implement innovative solutions that enhance operational efficiency and business outcomes.
Ability to work independently and as part of a team in a fast-paced remote-work environment.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow ITSM Implementation Specialist.
Familiarity with AI capabilities such as ServiceNow Predictive Intelligence, Virtual Agent, and GenAI.
Experience integrating ServiceNow with CI/CD pipelines and enterprise monitoring tools.
Prior experience supporting federal government or highly regulated environments.
ServiceNow platform architecture and development
Change, Release and deployment management
Automation and process optimization
Systems integration
Strategic thinking and innovation
Collaboration and stakeholder engagement
Strong initiative and accountability
Motivated to identify and implement opportunities for improvement in processes.
Motivated to understand past organizational decisions to enhance future technical and strategic outcomes.
Demonstrated experience with presenting process improvements to leadership.
Demonstrated experience with ServiceNow Incident Management, Request Management, and Knowledge Management.
