Role overview

Qualifications

Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.
Strong working knowledge of AWS, including AWS console, Amazon Connect, Lex, Lambda, DynamoDB, Cloud Front.
Strong understanding of Agile methodology and scrum practices.
Experience with JIRA and Confluence.

Responsibilities

Implement contact flow routing using speech recognition and adhere to work instructions from the team.
Monitor and test application performance for potential bottlenecks and identify solutions.
Manage and monitor all installed systems and infrastructure.
Troubleshoot issues to find root causes and suggest solutions.

Key facts

Remote from: United States
Full time
System Engineer
English

Hard skills

Amazon Web Services Amazon Lex Lambda Calculus Amazon DynamoDB Amazon CloudWatch JIRA Atlassian Confluence Scrum (Software Development) Continuous Improvement Process System Monitoring

Other skills

Troubleshooting (Problem Solving)
Problem Solving
Analytical Thinking
Communication

About the company

Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Company details

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Systems Engineer - Amazon Connect 100% Remote
Position type 12 months' contract
Start Date - Immediately

US Citizens and those authorized to work in the U.S are encouraged to apply. We are unable to sponsor at this time.

System Engineer Specific Competencies for Role
Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.
Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs. Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes
Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff

Strong Working knowledge of AWS

AWS console, Amazon Connect, Lex, Lambda, DynamoDB, Cloud Front, Cognito, Cloud Watch, etc.

Agile Methodology

Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies
Experience with issues and project tools such as JIRA and Confluence

Production Support

Tier 1 and Tier 2 management and monitoring of all installed systems and infrastructure with tools such as Cloud Watch, pertinent to specified role (e.g. concurrent volume, API errors, service limits, Lambda invocations, etc.)
Troubleshooting experience to find root cause of issues and suggesting solutions to fix the problem
Experience being on an on-call rotation utilizing tools such as PagerDuty

Systems Design and Consult

Begin to deepen comprehension of underlying infrastructure components relative to CCaaS performance and logical contact flow design
Begin training and comprehension of dependencies on contact flows such as Lambda, Lex, and other downstream services
Continuous Process Improvement through Assessing contact center technologies, Releases and Upgrades
Begins to develop in staying current on new core and app infrastructure technologies that impact contact flow design
Begins to develop in staying current on new CCaaS releases, pointing out updates and understanding on how these could impact or benefit user and/or application