Expert in Microsoft Office 365 and license management: 5+ years
Experience with end user experience
Experience with Active Directory and Azure
Power BI report development, modeling and DAX
Requirements:
Manage the Office 365 license management infrastructure including optimization of costs, process automations, user experience, analysis and reporting
Identify and implement ways to improve the current processes used to manage licenses
Find opportunities where licenses can be reclaimed or reassigned
Support end user incidents related to the service
Job description
Microsoft Office 365 License Management SME
Location: Remote on EST Duration: 6+ months to long term
Job description
We are seeking an individual who is a Subject Matter Expert in Microsoft Office 365 license management. The individual should know how to optimize user experience while managing licensing costs and be able to drive improvements in the license management process. Having the ability to analyze data and a working knowledge of Power BI report development would also be desired.
Microsoft Office 365 License Management SME
Key Responsibilities
Manage the Office 365 license management infrastructure including optimization of costs, process automations, user experience, analysis and reporting
Identify and implement ways to improve the current processes used to manage licenses
Find opportunities where licenses can be reclaimed or reassigned
Partner with engineering teams for designing, testing, and implementing enhancements
Partner with communication teams for creating comms and campaigns related to license management
Partner with our key stakeholders in each sector and region to understand their user's specific needs
Support end user incidents related to the service
Analyze incident trends and recommend solutions.
Ensure design & configuration documentation is up to date.
Improve Power BI reports used to manage licenses
Support the creation of automations using applications such as Microsoft Power Automate & Powerapps
Desired Qualifications
Expert in Microsoft Office 365 and license management: 5+ years
Experience user end user experience
Experience with Active Directory and Azure
Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell Client
Power BI report development, modeling and DAX
Knowledge of SQL for data analysis
Proficiency in Microsoft Excel in aggregating, summarizing and presenting data
Knowledgeable in at least one programming language for data analysis (e.g. Python, R)
