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Platform Onboarding Support-Remote (EST only)

Georgia IT, Inc.

Role overview

Qualifications

  • 3 plus years in digital product development for core platform and internal tooling
  • Experience with OAuth2.0/OIDC specs
  • Technical troubleshooting techniques
  • Bachelor's degree in computer science or related technical field

Responsibilities

  • Own Clients Identity Integration Onboarding Support process
  • Provide technical troubleshooting to support multiple identity integrators
  • Construct Onboarding Support documentation for integrators
  • Build and manage relationships with a diverse set of stakeholders

Key facts

  • Remote from: Estonia
  • Full time
  • Mid-level (2-5 years)
    • 0
  • English

Hard skills

OAuth Software Testing Digital Product Management Microsoft Azure Amazon Web Services Google Cloud Platform (GCP) Internal Documentation

Other skills

  • Relationship Management
  • Detail Oriented
  • Communication
  • Teamwork
  • Problem Solving

About the company

Georgia IT, Inc. logo

Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Company details

Company size51 - 200

Links

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Job description

Platform Onboarding Support
Location: Remote (EST only)
Duration: 3 month + extension
Rate: DOE

US Citizens and Green cards are Preferred.

What You Will Do:
  • Own Clients Identity Integration Onboarding & Support process.
  • Ability to provide technical troubleshooting to support multiple identity integrators.
  • Experience using technical tools to monitor logs and examine web and app responses in efforts to resolve issues integrators may be experiencing.
  • Monitor Slack channels used to support integrator questions and bugs.
  • Construct Onboarding & Support documentation that will be distributed to integrators.
  • Oversee email distribution and delivery of key user profile changes (i.e. Account Deleted and Email Changed) out to integrators.
  • Build and manage relationships with a diverse set of stakeholders, including product owners, product marketing, content, operations, sponsorship sales, commerce, external vendors, and executives.
  • Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
  • Attention to detail paired with a passion for delivering the best integration experience possible.


Required:
  • 3+ years in digital product development for core platform and internal tooling with a proven track record of successful launches
  • Ability to provide technical troubleshooting to support multiple identity integrators.
  • Experience with OAuth2.0/OIDC specs with some experience with authentication/authorization services.
  • Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
  • Technical troubleshooting techniques.
  • Experience with any IDaaS providers (i.e., Akamai Identity Cloud, Okta, Auth-0, Ping Identity)
  • Agile/Scrum experience and familiarity with JIRA and Confluence or similar tool sets.
  • Knowledge and some working experience with Azure, AWS, and Google cloud products.
  • Relevant experience within the sports media/streaming media industry
Education:
  • Bachelor's degree in computer science or related technical field.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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