Role overview

Qualifications

10+ years of experience in product and change management
Deep knowledge of Aprimo and additional marketing technologies
Excellent communication and presentation skills
Strong problem-solving skills

Responsibilities

Implement and execute international demand intake process
Sort user feedback and ensure alignment with product goals
Provide transparent communication by regularly updating users
Collaborate with product team to prioritize feature enhancements

Key facts

Remote from: Estonia, United States
Full time
Senior (5-10 years)
Customer Success Manager (CSM)
English

Hard skills

Product Management Change Management Digital Asset Management End-User Training And Support Issue Management Marketing Software

Other skills

Communication
Problem Solving
Detail Oriented
Time Management

About the company

Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Company details

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Senior Product Success Manager
Location: Remote 100% (Works EST hours)
Duration : 6-12 Months with extension

The Senior Product Success manager plays a pivotal role within the Content Enablement (CE) Team. This team oversees FUSE, a robust content lifecycle management and Digital Asset Management (DAM) platform. FUSE is primarily utilized to support critical processes in Medical, Legal, and Regulatory (MLR) review. As we expand FUSE's reach globally, the Analyst will engage with users, understand their sentiments, and advocate for enhancements to ensure a seamless user experience.

Implement and execute international demand intake process, including triaging initial requests
Sort user feedback and ensure alignment with product goals and roadmap via scorecard
Provide transparent communication by regularly updating users on the status of their requests
Collaborate with product team to prioritize feature enhancements and bug fixes, including participation in design calls
User Training

Review all training materials created by Training team to ensure accuracy, clarity and user-friendliness
Identify training needs (live sessions vs. documentation)
Manage Learning and Development team
Manage implementation of Whatfix features, including identification of new features, vendor management and ownership of the backlog
Identifying what stories require release notes and then review, collate and disseminate release notes on a monthly cadence
Issue Resolution

Skills and experience needed:
• 10+ years of experience in product and change management (deep product experience is mandatory)
• Deep knowledge of Aprimo, additional marketing technologies is a plus
• Excellent communication and presentation skills, with the ability to convey insights and recommendations to product teams
• Strong problem-solving skills and the ability to think critically to identify actionable insights from data.
• Attention to detail and the ability to work independently, manage multiple priorities, and meet deadlines.
• Timezone: US or EU