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L3 Support Lead

Georgia IT, Inc.

Role overview

Qualifications

  • Strong L2/L3 production support experience
  • Incident/problem management and escalation handling
  • SQL troubleshooting and log analysis
  • ServiceNow/Jira ticketing systems

Responsibilities

  • Lead L3 production support for mortgage and banking applications
  • Manage major incidents, escalations, and bridge calls
  • Coordinate with development, QA, DevOps, infrastructure, and business teams
  • Drive root cause analysis (RCA) and preventive actions

About the company

Georgia IT, Inc. logo

Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Company details

Company size51 - 200

Links

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Job description

Job Title: L3 Support Lead – Mortgage / Banking Applications
Location: Remote (United States)
Employment Type: Full-time / Contract
Experience: 8–12 Years
Rate - DOE

Key Responsibilities
  • Lead L3 production support for mortgage and banking applications
  • Manage major incidents, escalations, and bridge calls
  • Coordinate with development, QA, DevOps, infrastructure, and business teams
  • Drive root cause analysis (RCA) and preventive actions
  • Monitor SLAs, KPIs, and operational performance
  • Support loan origination, mortgage servicing, and lending platforms
  • Mentor offshore support teams and ensure smooth handovers
Required Skills
  • Strong L2/L3 production support experience
  • Incident/problem management and escalation handling
  • SQL troubleshooting and log analysis
  • ServiceNow/Jira ticketing systems
  • Monitoring & observability tools (Splunk, Dynatrace, AppDynamics)
  • Unix/Linux and API troubleshooting knowledge
  • Excellent stakeholder and executive communication skills

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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