Experience as a Help Desk/Customer Care Specialist or similar Customer Support role.
Familiarity with the eCommerce industry is a plus.
Experience using help desk software and remote support tools.
Excellent communication and problem-solving skills.
Requirements:
Support a selected group of digital tools and solutions, managing implementation, business process modifications, project management, training, and communications across the organization and targeted user base.
Lead demonstrations of solutions and provide training for users on digital technology, including updating training documents and serving as an escalation point for troubleshooting uncommon issues and user onboarding.
Track open issues to ensure quick response and action from support teams.
Identify customer needs and assist customers in using specific features.
Job description
Job Title: eCommerce Solutions Consultant
Fully Remote
Duration: 6+ Month Contract
Pay: 20 - 30/hr, W 2
Responsibilities:
Support a selected group of digital tools and solutions, managing implementation, business process modifications, project management, training, and communications across the organization and targeted user base.
Lead demonstrations of solutions and provide training for users on digital technology, including updating training documents and serving as an escalation point for troubleshooting uncommon issues and user onboarding.
Track open issues to ensure quick response and action from support teams.
Identify customer needs and assist customers in using specific features.
Monitor customer complaints on social media and provide assistance as needed.
Update internal databases with information about technical issues and useful discussions with customers.
Assist in identifying potential process bottlenecks and work with management to resolve issues.
Follow up with customers to ensure their technical issues are resolved.
Respond to customer queries promptly and accurately via phone, email, or chat.
Perform incidental project management, including planning, research, analysis, and implementation of deliverables and action items.
Maintain a positive attitude and calmly respond to customer complaints.
Requirements:
Experience as a Help Desk/Customer Care Specialist or similar Customer Support role.
Familiarity with the eCommerce industry is a plus.
Experience using help desk software and remote support tools.
Excellent communication and problem-solving skills.
Multi-tasking abilities and detail-oriented.
Self-starter with the ability to quickly diagnose and resolve technical issues.
Exceptional teamwork and leadership skills to assist other technical support workers.
Ability to learn new technologies and implement them effectively.
Personable, attentive, and strong interpersonal skills.
Preferred Skills:
Responding to customer queries promptly and accurately via phone, email, or chat.
