2 years experience in an operational role (level 2 or above)
Ability to work in a fast-paced environment
Proficient in Microsoft Office and similar applications
Requirements:
Research and improve operations by analyzing systems problems and recommending resolutions
Support operations systems by providing information and training to customers
Contribute to operations analysis by developing Standard Operating Procedures and other documentation
Verify operations systems by developing and conducting tests
Job description
Our Client, a Health Insurance company, is looking for an EDI Support Analyst for their Remote location.
Responsibilities:
50% Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
20% Supports operations systems by providing operating information to customers; answering questions; providing training.
20% Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation,
5% Verifies operations systems by developing testing methods; conducting and documenting tests.
5% Improves operations analysis job knowledge by attending training sessions; reading technical publications.
Requirements:
Education level: Bachelor's Degree
Education details: Business Administration
Experience: 2 years experience in (level 2 or above) operational role.
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Ability to recognize, analyze, and solve a variety of problems., Proficient
Highly proficient in Microsoft Office and similar applications., Proficient
Organized, detail-oriented while meeting strict deadlines. , Proficient
Excellent communication skills both written and verbal., Proficient
Demonstrate ability to work independently, Proficient
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
