Key Facts

Remote From:

Brazil

Full time

Portuguese

Hard Skills

Financial Sales Customer Inquiries Profit-Based Sales Targets Personalized Service Cross-Selling Customer Marketing

Other Skills

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Empathy
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Communication
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Active Listening
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Proactivity
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Greeting Customers
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Problem Solving

Roles & Responsibilities

Experience in customer service or call center environments
Excellent verbal communication and interpersonal skills
Ability to work remotely from a home-office setup and manage time effectively
Empathy, problem-solving mindset, and a customer-focused approach

Requirements:

Provide voice-based customer support in a humanized and empathetic manner, delivering personalized resolutions tailored to customer needs
Dynamically promote our financial products and services to build customer loyalty and ensure the best outcomes
Aim to meet and exceed sales targets, with possible rewards based on performance
Welcome customers, resolve inquiries, and handle requests with excellence, ensuring complete customer satisfaction

Job description

Realizar atendimento via voz aos clientes, de forma humanizada e empática, com foco em resoluções personalizadas para atender suas necessidades;
Ofertar de forma dinâmica, nossos produtos e serviços financeiros com objetivo de fidelizar e garantir o melhor para o cliente;
Alcançar e superar objetivos de vendas, com a possibilidade de conquistar premiações de acordo com seu desempenho;
Acolher, resolver dúvidas e atender solicitações com excelência, assegurando a satisfação completa de cada cliente.