Key Facts

Remote From:

Andorra

Category: Medical Administrator

Full time

Senior (5-10 years)

English

Hard Skills

Telehealth Care Management Software Project Management Escalation Management Customer Relationship Management Sales Enablement Cross-Functional Collaboration Upselling

Other Skills

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Training And Development
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Public Speaking
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Verbal Communication Skills
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Relationship Building
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Strategic Thinking
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Physical Flexibility
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Adaptability
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Multitasking
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Teamwork

Roles & Responsibilities

MD or DO with at least 5 years of post-residency clinical experience and active state licensure; board certification in primary specialty.
Broad clinical experience with general health principles and the ability to deliver clinical navigation and/or virtual care.
Proven project/program management experience coordinating multiple initiatives simultaneously.
Excellent verbal and written communication, strong relationship-building, strategic thinking, and willingness to travel as needed.

Requirements:

Externally represent Included Health at conferences, seminars, and industry events to showcase clinical navigation, virtual care, and care management.
Develop and deliver engaging educational sessions for healthcare professionals, clients, and the public on topics related to general health and well-being.
Collaborate with the sales team to highlight the value of our clinical services and support client upsell opportunities.
Engage with current clients to understand their general health management needs, provide strategic guidance, assist with implementation for new client services (clinical navigation, virtual care, care management, All-Included Care (AIC), and utilization management).

Job description

Join Included Health in revolutionizing healthcare by advocating for comprehensive care solutions and improving patient outcomes. We are seeking a dedicated and experienced physician who is passionate about enhancing healthcare strategies and supporting clients with their employees' general health needs. As a member of the Clinical Affairs Team, you will play a crucial role in representing Included Health externally, facilitating educational sessions, and providing invaluable support to our clients and internal teams.

Position Overview:

Reporting to the Director of the Clinical Affairs Team, the Medical Director - Clinical Affairs will serve as a key liaison between Included Health and external stakeholders. This role requires a proactive and dynamic individual who can effectively communicate the value of our clinical services, foster client relationships, and contribute to the strategic growth of our organization

Join us at Included Health and make a meaningful impact on the future of healthcare through comprehensive care management solutions. Apply now to be part of our dedicated team of professionals committed to improving patient outcomes and raising the standard of healthcare for all.

Responsibilities:

External Representation: Represent Included Health at conferences, seminars, and industry events, showcasing our expertise in clinical navigation, virtual care, care management, and fostering connections with potential clients and partners.

Educational Sessions: Develop and deliver engaging educational sessions aimed at healthcare professionals, clients, and the general public on pertinent topics related to general health and well-being.

Sales Support: Collaborate with the sales team to highlight the value of our clinical services during client meetings, contributing to upsell opportunities and enhancing client satisfaction.

Client Engagement: Work closely with current clients to understand their general health management needs, provide strategic guidance, and address any issues or concerns promptly and effectively.

Implementation Support: Contribute to the development and implementation strategies for our new clients who will be launching services such as clinical navigation, virtual care, care management, All-Included Care (AIC), and/or utilization management (UM).

Escalation Support: Assist in managing escalations from clients, providing timely intervention, and collaborating with internal teams to resolve issues efficiently and satisfactorily.

Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed.

Other duties as assigned

Requirements:

Physician (MD/DO) with 5 years of post-residency experience. Licensure in good standing in your state of residence is required throughout your employment. Must maintain board certification in your primary specialty throughout employment.

Clinical Experience: Demonstrated high-quality clinical experience with a strong understanding of general health principles and best practices. Applicants who can speak to a wide range of medical conditions are preferred.

Project/Program Management: Proven experience in project or program management, with the ability to coordinate and manage multiple initiatives simultaneously.

Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex medical concepts in a clear and concise manner.

Relationship Building: Proven ability to build and maintain positive relationships with clients, colleagues, and external stakeholders.

Strategic Thinking: Ability to think strategically and contribute to the development of clinical initiatives that drive value for both Included Health and our clients.

Flexibility and Adaptability: Capacity to thrive in a fast-paced and evolving environment, managing multiple priorities effectively and adjusting strategies as needed.

Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed when managing escalations.

Availability: Willingness to work outside regular business hours and travel, as required by business needs and client engagements. Travel availability of up twice per month for 1-2 days each (averaged over the year), sometimes with short notice.

The United States new hire base salary target range for this full-time position are: $188,270 - $288,048 + bonus + equity + benefits

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

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