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Trainee - Associate Technical Support Engineer

Automation Anywhere

Key Facts

Remote From: 
India
Internships
Junior (1-2 years)
English

Other Skills

  • •
    Governance
  • •
    Problem Solving
  • •
    Communication

Roles & Responsibilities

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Understanding of REST APIs and troubleshooting API-related issues
  • Proficiency in scripting languages (Python, JavaScript, Bash) for automating tasks
  • Knowledge of security standards (authentication/authorization) practices including OAuth, SAML, and SSO

Requirements:

  • Provide Level-1 technical support for Automation Anywhere's platform (APA) and assist users with issue resolution
  • Troubleshoot REST API-related issues and assist in API problem resolution
  • Automate tasks and processes using scripting languages (Python, JavaScript, Bash)
  • Explain technical concepts clearly to non-technical users and document solutions

Job description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Job Role : Trainee - Associate Technical Support Engineer

Location - Remote ( Bangalore / Hyderabad)

Shift Timings - 4 PM - 1AM (IST)

Stipend - 40k per month

Duration - 1 Year

Tech support L1 Preferred Experience/Certifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

  • understanding of REST APIs  troubleshooting API-related issues.

  • Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.

  • Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.

  • Excellent problem-solving skills

  • Strong communication skills to explain technical concepts to non-technical users.

  • Familiarity with cloud computing platforms (e.g., AWS, Azure).

  • Knowledge of Generative AI and Prompt Engineering.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
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