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Technical Consultant

Harris Computer

Key Facts

Remote From: 
India
Freelance
English

Other Skills

  • •
    Organizational Skills
  • •
    Communication
  • •
    Social Skills
  • •
    Time Management
  • •
    Multitasking
  • •
    Prioritization
  • •
    Analytical Skills
  • •
    Intercultural Communication

Roles & Responsibilities

  • Strong organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize
  • Familiarity with US healthcare workflow, healthcare-related applications, HIT terminology, and patient care environments; ability to communicate with diverse audiences
  • Hands-on application/product support experience, troubleshooting skills, and knowledge of ITIL concepts (Incident, Problem, Change, Knowledge Management)
  • Experience with SQL (MS SQL Server, T-SQL) and software support; ability to interact with international clients (USA) and understand mid-to-high level technical concepts

Requirements:

  • Provide technical application/product support and troubleshoot/resolve issues across healthcare-related systems
  • Communicate with diverse audiences, including international clients (USA), and translate technical concepts for non-technical stakeholders
  • Assist with healthcare workflow applications, HIT terminology, and patient care environments
  • Apply ITIL-aligned processes (Incident, Problem, Change, Knowledge Management) and leverage SQL/MS SQL Server skills for issue investigation

Job description

  • Good organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize.

  • Familiar of US Healthcare workflow, healthcare related applications, HIT terminology, patient care environments.

  • Able to troubleshoot and resolve technical issues

  • Ability to communicate with diverse audiences

  • Familiar with mid-high level technical concepts

  • Exposure on interaction with international clients (USA).

  • Hands on experience on application/ product support.

  • Basic understanding of troubleshooting / analytical skills

  • Awareness of ITIL concepts like Incident Management, Problem Management, Change Management, Knowledge Management, etc.

  • Experience with SQL queries, MS SQL Server, T-SQL etc.

Has good level software support experience
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