District Data Support Analyst

District Data Support Analyst, Data Services
California College Guidance Initiative
Full-Time
Remote Within California With Occasional Travel
All Candidates Must Currently Live Full-Time in California

Overview of Role

The California College Guidance Initiative (CCGI) is looking for an analyst to join the team that supports Local Education Agencies (LEAs) as they implement transcript-informed functionality on CaliforniaColleges.edu.
The Data Services District Data Support Analyst, will oversee the receipt, processing, troubleshooting and data validity reviews of district transcript files including: (1) Recurring management of transcript files from various LEAs in California, (2) Troubleshooting discrepancies found by educators, (3) Supporting LEA staff to resolve the file related issues. Additionally, the District Data Support Analyst will work closely with our Technical Assistance staff to resolve cases related to transcript files. The Data Services District Data Support Analyst, is responsible for working closely with LEA experts to ensure transcript data is provided in a timely manner and is accurate. For new LEAs coming on board, this typically involves supporting LEAs to create the transcript files or to advise on issues when creating the transcript files. This position does not write production code. However, a level of comfort with the software
tools and languages in use at CCGI (SQL, Jira, Excel, Salesforce) is preferred.
The ideal candidate for this position has experience working in K-12/higher Ed data systems and/or student records management and understands the nuances of student transcript data. The candidate should have an interest in large educational systems and the equity challenges that students face when navigating such systems.
We work to solve large scale, system-level problems. You must be comfortable working with unknowns and ambiguous solutions, as well as passionate about promoting public education and advancing educational equity. This role reports to the Director, User Support.

What Will You Be Doing?

● Regularly process and review logs for transcript files in AWS and CaliforniaColleges.edu environments.
● Develop documentation that considers the technical and end user needs to create the transcript files and convey data validity concerns in an articulate, actionable manner.
● Ensure progress on cases in accordance with case management specifications.
● Support ongoing quality assurance testing on transcript files for existing and onboarding districts.
● Performing research and designing test case scenarios to identify system bugs.
● Support investigation and resolution of transcript file issues both structural and data validity.
● Develop and maintain documentation that supports the processing of transcript files.
● Communicating and/or virtually meeting with Data Leads in CCGI partner LEAs to resolve data file
related items.
● Other duties as assigned by your supervisor.

What Technical Skills Do You Need?

● Bachelor’s Degree in a Business, Math, Information Technology related major or equivalent
professional experience.
● At least two years of cumulative professional experience.
● At least three years experience with K-12 or higher education transcript data sets. Familiarity with CALPADS data sets is a plus.
● Minimum of 2+ years’ experience working with and analyzing complex data files and file formats.
● High level of comfort working with large data sets using text editors and SQL or similar language to query Transcript files.
● Familiarity with one or more K-12 student information systems (SIS), such as PowerSchool, Aeries, Infinite Campus, Synergy, etc., is required.
● Demonstrated ability to develop technical documentation.

What Intangibles Do You Need?

● Strong decision-making skills and collaborative spirit, with the ability to take abstract brainstorming and generate concrete proposals for action.
● Advance projects without detailed supervision, balancing multiple responsibilities and providing colleagues with actionable proposals for advancing collective efforts.
● Desire to collaborate with others by providing and receiving direct feedback, being vulnerable, and leading with professionalism and kindness.
● Thrive in a fast-paced environment with changing priorities and deadlines.
● Juggle multiple projects of various scopes with ease and grace.
● Meticulous attention to detail.
● Excellent verbal communication skills and the ability to communicate with various levels of professionals.
● A commitment to the ongoing process of recalling and identifying what you’ve learned from each project, then explaining what you’ve learned to others, and finally making connections that allow you to implement change for your next project.

More About the User Support Team

The team is composed of individuals, working remotely across California, that support LEAs in the state of California to ensure timely and accurate transcript data is processed in CaliforniaColleges.edu.
The team does NOT include data scientists, developers or programmers. We work closely with the Director of Integrations and the Director of Cloud Infrastructure to resolve bugs or anomalies when processing
transcript files. In addition, we work within a team that focuses on providing technical assistance to all LEA’s using transcript-informed functionality on CaliforniaColleges.edu with respect to resolving Course Management Portal (CMP) discrepancies and improving transcript transcription processes.
We are looking for individuals who bring experience with them to the role, but also expect all team members to continue to grow their skills through active and ongoing learning. This role reports to the Deputy Director, Data Services.

More About CCGI

The California College Guidance Initiative (CCGI) is a state-funded nonprofit that works in partnership with California’s educational institutions—K-12 Local Education Agencies (LEAs), the California Community Colleges (CCC), the California State University (CSU), the University of California (UC), and the California Student Aid Commission (CSAC)—to smooth the path to college and career for all California students, especially those who have been underrepresented in higher education.
As a crucial component of the California Cradle-to-Career (C2C) Data System, CCGI advances efforts to improve students’ transitions from K-12 to higher education by streamlining the college and financial aid
application processes, while providing educators with the information necessary to inform data-driven counseling practices and real-time decision-making.
CCGI achieves this work through management of CaliforniaColleges.edu, the State of California’s official college and career planning platform for 6th-12th grade students. The platform is free and serves as an
infrastructure for postsecondary planning, data-driven student guidance, and the sharing of student records from K-12 LEAs to California’s public higher education systems and CSAC. CCGI serves over 70% of California students, and we are slated to scale statewide in the coming years as required by California Education Code Section 60900.5, which charged CCGI with ensuring all 6th-12th
grade students have “transcript-informed” accounts on CaliforniaColleges.edu.
CCGI is a positive, diverse, and supportive culture. At our core, we prioritize the needs of students above all else. Everyone at CCGI works remotely from home offices. We are all located in various parts of California and make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work.
While some people regularly travel locally and/or statewide for required business meetings, we only occasionally conduct internal meetings in person.
CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and executive leadership team.

The salary range for this position is: $75,000 - $95,000

The Foundation’s benefit package currently includes paid holidays, sick and vacation leave; medical, dental, and vision insurance, Employee Assistance Program, a defined benefit retirement plan (CalPERS), and 403(b) and 457(b) retirement plans. Our excellent benefit package also provides $50,000 Basic Life and Accidental Death and Dismemberment insurance coverage for eligible employees, Flexible Spending Accounts, Tuition Reimbursement, Voluntary Life Insurance, Pet insurance and more.

Application Instructions

● Go to https://www.cacollegeguidance.org/careers/
● Find [District Data Support Analyst] and follow the directions to apply.
The application process will be open until the position is filled.

The Foundation for California Community Colleges is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without
regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy,
childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing non-discrimination in employment.

Budgeted Annual Salary Pay Range:

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.