IT Support

This is a remote position.

IT Support

Join a fast-growing IT services company and take your first step into a long-term career in tech! This role starts with data entry and grows into full-fledged IT support. You'll work directly under the CTO and collaborate with the FAST Team, building technical skills in a supportive, fast-paced environment.

What You'll Do:

• Begin with data entry responsibilities by copying and entering information into the company’s internal systems—accuracy and attention to detail are key.
  
• Assist with basic IT tasks such as user management, password resets, and printer troubleshooting to support day-to-day client needs.
  
• Manage incoming helpdesk tickets through voice and chat support, offering first-level troubleshooting and escalating as needed.
  
• Utilize systems like Active Directory and Office 365 for user access updates, permissions, and account support.
  
• Work closely with the FAST Team and tech leadership to build skills and gradually transition into more technical responsibilities over time.
  

Who You'll Work With:

Be a part of a dedicated IT team focused on long-term employee development and technical growth. You'll report directly to the CTO and work in close collaboration with the FAST Team to support end users and build a strong foundation in tech.

Who We're Looking For:

• Foundational IT Knowledge: Coursework or certifications (e.g., CompTIA A+, IT fundamentals) that show readiness for a career in tech.
  
• Eager to Learn: You’re looking for your entry point into the tech world and want to grow into a full support role.
  
• Detail-Oriented: Especially important in the initial data entry phase where precision and consistency are essential.
  
• Tech-Savvy: Comfortable using systems like Active Directory, Microsoft 365, and learning new tools.
  
• Communicative: Able to interact clearly and efficiently via phone and chat with internal teams and clients.
  
• Experience: General work experience is required.
  

Why Join Us?

• Impact: Start in data entry, grow into a full IT support role, and make a tangible difference in how users experience tech.
  
• Culture: Be part of a growth-minded team that emphasizes mentorship, technical training, and career development.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Sunday to Friday, 9:00 AM – 6:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in tech support!

We are an equal opportunity employer and value diversity at our company.