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Call Center Agent (Canada)

SRR Group

Role overview

Qualifications

  • Computer hardware meeting minimum specifications: Intel Core i5-10th generation or i7-8th generation, 12 GB RAM, 128 GB SSD or larger, 2 GB graphics memory
  • Stable internet connection meeting VoIP speeds: jitter below 10 ms, latency below 160 ms, upload at least 25 Mbps, download at least 40 Mbps
  • Power backup capable of sustaining at least 8 hours (e.g., generator, solar, power inverter)
  • Secondary/internet backup connection (internet redundancy) is required

Responsibilities

  • Answer inbound calls and convert them to leads, then to towing jobs
  • Manage a high volume of incoming and outgoing calls across operations
  • Identify client needs and provide suitable solutions
  • Work full-time remotely in a 24/7 call center environment, aligned to Pacific Time Zone

Key facts

Hard skills

Inbound Calls Computer Telephony Integration Outbound Calls Customer Requirements Analysis Towing Shift Scheduling

Other skills

  • Customer Service
  • Computer Literacy
  • Communication
  • Active Listening
  • Problem Solving
  • Multitasking
  • Time Management
  • Detail Oriented

About the company

SRR Group logo

SRR Group

Cleantech / Climate Tech

Our company gives towing and other road rescue services all across the U.S. and parts of Canada.

Company details

Company typeScaleup
IndustryCleantech / Climate Tech
Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of the client and find a solution to them.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORK CONDITION
1. Full Time Remote
2. Pacific Time Zone
3. Weekly Payout
4. Salary ($ 12.00 USD/hr + bonus/incentives)
5. Shift-based — in a Call Center that works 24/7

Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

2.  Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

 

Using internet speedtest: 

VoIP Speed Test | 8x8  // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)

 

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

 

4. Internet Backup  (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

 

Power and Internet Backup is a MUST.




Salary: $12.00 USD/hr + bonuses/incentives

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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