Key Facts

Remote From:

Philippines

Category: Virtual Assistant

Full time

Mid-level (2-5 years)

English

Hard Skills

Intelligent Virtual Assistant Insurance Policies Filebeat Microsoft Dynamics CRM Product Renewals Commercial Insurances Database Management Customer Data Management Email Management Project Management

Other Skills

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Organizational Skills
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Problem Solving
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Multitasking
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Technical Acumen
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Learning Agility
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Communication
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Problem Reporting

Roles & Responsibilities

2-4 years of proven experience in virtual assistance
Insurance industry work experience is required
Insight and/or WinBEAT experience is a must
Strong organizational, project management, and problem-solving skills with the ability to multi-task and work independently; tech-savvy and able to learn new software and processes; good communication to report progress

Requirements:

Prepare and arrange internal filing system, creating folders and client documents, and updating/maintaining client details
File documents (paperless) into the database
Assist in the preparation of insurance quotations, and prepare insurance schedules and policy renewals
Claims management in CRM and management of email inquiries and inboxes

hammerjack

About hammerjack

Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.

Company type: Scaleup

Founded: 2018

Company size: 501 - 1000

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Job description

About Us
hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.

Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8^th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.

Our Impact
Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.

Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.

DUTIES AND RESPONSIBILITIES

Prepare and Arrange Internal Filing System (Creating Folders/Client Docs).
Filing of Documents (Paperless) into the Database.
Updating and Maintaining client details.
Prepare client letter templates.
Assist in the preparation of Insurance Quotations using online systems.
Preparation of insurance schedules and policy renewals.
Claims Management in CRM.
Management of email inquiries and inboxes.
Assistance in the preparation of marketing materials.
Minor call management.

QUALIFICATIONS

2-4 years of proven experience in virtual assistance.
Insurance industry work experience is needed.
Insight and/or WinBEAT working experience is a must.
Strong organizational, project management, and problem-solving skills with implacable multi-tasking abilities.
Ability to follow process and work independently.
Tech savvy and keen to learn new software and processes.
Communicative with progress and/or report issues.

What’s in It for You

Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
Meals Covered: Complimentary meals once a week on your onsite day.
Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
Competitive Compensation: Transparent salary packages with direct client involvement.
Career Growth: Ongoing training and real opportunities to step into bigger roles.
Recognised Workplace: Part of a team ranked 8^th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
Global Exposure: Work directly with international clients and be part of how teams scale globally.