Role overview

Qualifications

3+ years of experience in customer service, call center, or client-facing roles
Fluent in English and Spanish (written and verbal)
Familiarity with pre-settlement funding, personal injury, or legal funding processes (strong plus)
Excellent communication skills and ability to adapt across languages and cultural backgrounds

Responsibilities

Handle inbound and outbound calls, emails, and chats in English and Spanish for pre-settlement funding inquiries
Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
Coordinate with attorneys and law firms to collect required documentation and case updates

Key facts

Remote from: Philippines
Full time
Mid-level (2-5 years)
Spanish, English

Hard skills

Outbound Calls Law Practice Management Case Management Systems Data Privacy Laws Financial Privacy

Other skills

Communication
Intercultural Communication
Empathy
Calmness Under Pressure
Detail Oriented
Multitasking
Physical Flexibility
Reliability
Professionalism

About the company

SMDigital Partners

Marketing & Advertising

At SMDP, we are a passionate agency focused on offering digital solutions to support the growth of our partners at any stage of their business, becoming their best ally to solve problems and achieve goals in the digital world. We are committed to taking your business to another level and being the friend (family) and partner that will help you achieve your objectives. Additionally, we are willing and prepared to act in moments of crisis and emerge victorious from them, as our focus is on the digital transformation of your business. We work from our skills and knowledge to help our clients achieve their business goals.

Company details

Company typeSME

IndustryMarketing & Advertising

Company size51 - 200

Links

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Job description

WHAT YOU'LL OWN

Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries
Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
Coordinate with attorneys and law firms to collect required documentation and case updates
Assess case eligibility and route to the appropriate funding team for review and approval
Maintain accurate, detailed records of every client interaction and case progression
Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams
Uphold data privacy, compliance standards, and professionalism at every touchpoint

WHO YOU ARE

3+ years of experience in a customer service, call center, or client-facing role (Required)
Fluent in both English and Spanish — written and verbal (Required)
Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds
Patient and composed — especially when clients are in vulnerable or high-stress situations
Detail-oriented and accurate when handling sensitive legal and financial information
Comfortable managing multiple cases simultaneously with consistent follow-through
Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

Full-time remote work with a complete WFH support program
Maxicare HMO + PhilHealth coverage
SIL, PTO, and a special birthday leave
Paid vacation leave
Zero-interest employee loan program
Performance bonuses and merit-based recognition
Monthly Gen Pow-Wows and team engagement events with prizes
Arvios Leadership Development Academy and workshop programs
Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

Stable internet connection with at least 100 Mbps postpaid
Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
Noise-Cancelling Headset
Dual Monitor is mandatory
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup