Voice & CCaaS Services Engineer – Delivery & Implementation

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

In this role, you will be a hands-on Services Engineer focused primarily on implementing, deploying, and optimising contact centre and enterprise voice solutions, with a secondary responsibility for advanced (L3) support and incident response. You will work across multiple customer projects, collaborating closely with internal engineering and AI teams, and taking ownership for delivery quality, reliability, and continuous improvement. You will thrive in this role if you are proactive, technically curious, and take pride in owning outcomes end to end.