VIP Account Manager

VIP Account Manager

Remote
Permanent or Full-time Contractor
Competitive package

About MBG Digital:

MBG Digital is a global digital marketing agency specialising in iGaming. We work with leading online gaming brands to create bold, data-driven strategies that blend creativity, technology, and smart business thinking. From fiat to crypto, our partners trust us to help shape immersive, gamified experiences.

As a fully remote-first company, we thrive on creativity, collaboration, and innovation. With a strong focus on Web3, gamification, and seamless crypto integration, we don’t just follow trends, we lead them - setting new standards for growth, engagement, and player experience.

Job Description:

We are excited to be on the hunt for a talented and motivated individual to join our team as a VIP Account Manager.

As part of our team, you’ll be responsible for managing mid to high-value player accounts within your personal portfolio. You'll build strong relationships with VIPs, ensuring their experience is always top-notch by providing personalized attention, addressing their queries promptly, and keeping them informed about new features and promotions. Your role will be pivotal in retaining existing players, identifying potential VIPs, and fostering brand loyalty.

Responsibilities:

• Handle mid to high-value player accounts within a personal portfolio.

• Cultivate personal relationships with VIPs, ensuring exceptional experiences.

• Serve as the first point of contact for VIP inquiries and issues.

• Identify and retain existing players through tailor-made rewards and bonuses.

• Report on portfolio activities and contribute to brand growth.

• Liaise with internal teams to address player requests and issues.

• Analyze player portfolio performance and identify new potential VIPs.

• Communicate special offers and promotions to VIPs.

• Stay updated on CRM/Community campaigns and industry trends.

• VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals

• Develop tailored promotional strategies to retain and reactivate VIPs.

Requirements: 

• Min 3 years experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations.

• Fluent in English with excellent communication skills, both written and verbal.

• Basic understanding of crypto tokens.

• Strong data analysis skills are essential for this role.

• Top-level customer service skills, including an analytical view and anticipation of the player’s needs, in order to perform tailored and adequate follow-up on a continued basis.

• Fluency in additional languages is desirable but not a must, ideally German and French
   

"What’s in it for me" we hear you ask?

• A global and dynamic work environment, working with some of the best industry talent in the world

• A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere

•  A choice of work locations. We are a remote-first company with colleagues all over the world

• Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make MBG stand out from the crowd

• Rest and recharge with plenty of time off throughout the year

• A competitive compensation package, reviewed regularly

Equal Opportunities

MBG Digital is an equal opportunity employer welcoming applicants from all backgrounds.