Operations Technology Coordinator

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Operations Technology Coordinator will coordinate the definition and implementation of new and on-going technology efforts to drive growth, service, quality, and cost improvements across the operations team. This role will be responsible for defining, measuring, and analyzing aspects of various projects. The individual will work closely with the operations leadership team and information technology to create plans for maintaining progress and implementing controls. The ability to create project deployments by pulling together data from a myriad of sources and pareto these priorities will be critical to success.  The development and implementation of new IT tools, capital projects and behavioral/procedural improvements will all be part of the portfolio of projects in process at any one given time.

Responsibilities

• Maintain Ops-IT Project priority and communicate weekly on Ops-IT project progress

• Run reports as needed to maintain and monitor progress on KPI’s

• Run and maintain operations technician and R.Ph performance reporting

• Develop requirements/submissions for IT projects within our project approval and prioritization platform

• Collaborate with COE leaders to identify improvement opportunities in the tools, process and training of the teams and prioritize these projects for execution

• Collaborate with Information Technology team to build out, test, train and deploy new process solutions

• Develop the deployment data needed for teams to understand the issues being solved for, write project charters

• Pull teams together for brainstorming and solution prioritization, down select solutions based on a repeatable and objective approach

• Maintain a project portfolio that with continued readiness to report out on status to all levels of the organization, demonstrate return on investment for the project portfolio as well as convincing sustainment of gains

• Manage team of user acceptance technicians/RPh

• Embody AnewHealth’s Core Values in all communications and interactions.

• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications:  These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or GED equivalent required, Bachelor’s degree preferred.

• Certification as a Project Management Professional or demonstrated experience and a history of implementing and analyzing improvement

Experience

• 2+ years of relevant work experience in a technical, support, or operations role

Skills & Abilities

• Expertise in Excel functions, creating charts, collecting data, and utilizing business intelligence to identify underlying issues and confirm effectiveness of solutions within the healthcare industry

• Ability to facilitate teams and leverage brainstorming and prioritization tools to get the most out of all levels of participants in continuous improvement activity

• Track record and examples of managing multiple projects and action plans from inception through completion and sustained performance

• Strong business acumen in developing, pulling data and driving improvement on leading and lagging Key Performance Indicators

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.

Schedule:  This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel:  Minimal travel required. Estimated at ~5% per year.

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.