Patient Bookings Administrator

Job Description:

Patient Bookings Administrator – Bupa Dermatology

Location

Remote role with occasional travel to Head Office in Rural Oxfordshire (OX25) for training and team-building activities.

Please note: applicants should ideally live within approximately a 1-hour radius of OX25.

Salary: £25,057.50 per annum plus commission.

Working Hours: 37.5 hours per week, worked across varying shift patterns between:

• 8:00am – 8:00pm, Monday to Saturday

Flexibility is required to support business needs. Rotas are provided well in advance.

We are looking for a confident individual to join our Bupa Dermatology Patient Bookings team.

This is a remote role however our Head office is in Rural Oxfordshire, occasional travel will be required for team building and training days to this location. Therefore, it is preferable if you to live within (approximately) a 1 hr radius of OX25.

About the Role

Working remotely as part of a supportive team, you will be responsible for speaking with patients, understanding their needs and arranging suitable appointments and treatments across our clinics. The role requires excellent communication skills, resilience, and the ability to work towards targets and KPIs in a fast-paced environment.

Key Responsibilities

• Handling telephone and online enquiries from patients
• Booking and managing clinic appointments in line with business guidelines
• Providing patients with information relating to treatments and services
• Managing clinic diaries effectively and accurately
• Working towards individual performance targets and KPIs
• Contacting existing patients regarding finance options
• Delivering a high standard of customer service and patient care
• Completing administrative tasks accurately and efficiently

Skills & Experience Required

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Good IT skills, including Microsoft Office packages
• Ability to multitask and remain calm under pressure
• Positive, enthusiastic and proactive approach
• Quick learner with strong attention to detail
• Previous experience in a customer service or appointment booking role
• Experience within healthcare, hospitality or beauty industries would be advantageous

Why Bupa?

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.

• Bupa health insurance as a benefit in kind.

• An enhanced pension plan and life insurance.

• Annual performance-based bonus.

• Onsite gyms or local discounts where no onsite gym available.

• Various other benefits and online discounts.

• Access to Bupa Campus Clinical Training Academy to support career development.

• Commission Scheme

Diversity and Inclusion

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them

Time Type:

Job Area:

Locations: