Key Facts

Remote From:

United States

Category: Financial Analyst

Full time

Mid-level (2-5 years)

English

Hard Skills

Employee Onboarding Case Management Systems Performance Management HR Service Delivery Human Resource Management Employee Centricity Vendor Management Knowledge Base Queue Management HR Operations +5 more

Other Skills

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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Word
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Microsoft Outlook
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Client Confidentiality
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Non-Verbal Communication
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Calmness Under Pressure
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Ability To Meet Deadlines
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Time Management
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Teamwork
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Training And Development
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Customer Service
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Detail Oriented
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Prioritization
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Relationship Building
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Strong written and verbal communication skills.
Ability to manage multiple priorities and deadlines while maintaining high attention to detail.
Bachelor's degree preferred.
1-3 years of experience required

Requirements:

Act as a trusted resource on HR-related matters, including performance management, onboarding, HR processes, and company policies.
Serve as the primary contact for routine HR inquiries, escalating complex issues to HR Associates when necessary.
Manage a designated ticket queue, logging all requests in the case management system and resolving within SLA guidelines.
Educate employees on self-service options, ensuring effective and efficient use of HR resources.

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

The HRSS Analyst supports the HRSS/HR Operations team by delivering comprehensive HR support to employees, managers, and HR colleagues. Key responsibilities include responding to HR process inquiries, providing HR tool assistance, and completing transactional tasks within set service level agreements (SLAs). The HRSS Analyst ensures accurate, timely, and consistent HR service delivery to internal clients.

Responsibilities

• Act as a trusted resource on HR-related matters, including performance management, onboarding, HR processes, and company

policies.

• Serve as the primary contact for routine HR inquiries, escalating complex issues to HR Associates when necessary.

• Support HR processes to ensure prompt, consistent, and accurate service delivery.

• Manage a designated ticket queue, logging all requests in the case management system and resolving within SLA guidelines.

• Educate employees on self-service options, ensuring effective and efficient use of HR resources.

• Facilitate a positive onboarding experience for new hires.

• Coordinate midyear and year-end performance management activities, providing necessary support to employees and managers.

• Actively foster a positive team environment by collaborating with HR colleagues, participating in training sessions, and sharing HR insights during staff meetings.

• Review and interpret incoming HR requests, seeking clarification as needed to ensure accuracy.

• Use available resources, such as knowledge articles and quick guides, to address inquiries and support requests.

• Collaborate with HR team members and external vendors as necessary to ensure a smooth, consistent employee experience.

• Escalate inquiries only after all available resources have been explored.

• Identify the correct contacts within HR COEs for additional assistance or approval as required.

• Perform additional HR support tasks as assigned.

Qualifications

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and deadlines while maintaining high attention to detail.

• Bachelor’s degree preferred.

• 1-3 years of experience required

• Demonstrated credibility and relationship-building skills with employees and HR partners at all levels.

Proven ability to manage confidential information.

• Strong time management and organizational skills; proactive, self-motivated, and responsible.

• Ability to work independently and complete assignments within given parameters.

• Ability to work under pressure and meet deadlines with a positive attitude and high-quality customer service.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook); ServiceNow and Workday experience is a plus.

*This role is based in the U.S.

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The estimated base salary range for this job is $55,000 - $75,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $ 60,500- $82,500. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.