Key Facts

Remote From:

Vermont (USA)

Category: Customer Service / Support Representative

Full time

English

Hard Skills

Account Management Issue Management Upselling Cross-Selling Customer Success Management

Other Skills

•
Communication

Requirements:

Managing client accounts, including onboarding new clients and renewing contracts
Coordinating with internal teams to fulfill client requests and resolve issues
Monitoring client satisfaction and identifying opportunities for upselling or cross-selling

Virtual Teammate

About Virtual Teammate

At Virtual Teammate, we understand the evolving needs of modern businesses and the critical role of effective virtual assistance in driving success. Here's what sets us apart: - Value Creation Culture: We unite clients and virtual teammates through a value-driven mindset. - Client-Centric Approach: Customized virtual assistant services tailored to your unique business needs. - Simple Flat Rate Engagements: With straightforward pricing, our services are transparent, reliable, and scalable for growth. - Fast & Efficient Onboarding: Start immediately with our streamlined process or take your time with our white-glove interview process. - Emphasis on Team: We foster genuine connections, accountability, and synergy. - Talent Stewardship: We handpick top talent, ensuring the best skills, English proficiency, intelligence, experience, leadership, and personality.

Founded: 2018

Company size: 11 - 50

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Job description

Managing client accounts, including onboarding new clients and renewing contracts
Coordinating with internal teams to fulfill client requests and resolve issues
Monitoring client satisfaction and identifying opportunities for upselling or cross-selling