This is a remote position.
What to expect at Bizbox:
- A workplace is driven by non-negotiable and ‘Culture First’ organizational values
- A 9-hour workday and a 5 day work week.
- Best in class Leave Policy
About us:
We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers who are dedicated to succeeding on behalf of one another and on behalf of our customers, at scale.
What we do:
Bizbox clients make up a variety of market leaders in the following areas: Small & Medium-Sized Entrepreneurship, Photography, Sales, Marketing, Social Media. Our clients require creative content that is inspirational, motivational, narrative-driven, and also technical.
Our vision is to create products and services that radically improve the success of our customers. We are also a modern content communication company committed to creating and designing relevant and valuable content that will create amazement, ignite inspiration, educate, promote entrepreneurial gusto, and motivate our community of customers to succeed.
What we’re looking for:
We are looking for a photo post-production manager who has professional experience in managing and streamlining a creative team while maintaining high-volume, high-quality output. This is an essential position for the company and so it is important to us that this position is a good fit for you as well. This position is ideal for someone who has both high standards of quality and the ability to orchestrate a team handling a diverse set of tasks. This individual should have familiarity with photo post-production workflows and verbal communication in English.
Successful candidates at Bizbox are draft picks from the marketplace and professional peer group. They bring consistent intellectual energy and acumen to their position and increase value to our teammates AND our customers.
They demonstrate a strong alignment with our values. At Bizbox, we stay 'True North’ by practicing:
- An Open mind to always improving through coaching.
- On-time and accurate delivery.
- Kindness.
- Transparency; Accountable and humble, yet has the strength to communicate with their upline with conviction
- Always willing to go the extra mile for our colleagues and our customers. We bring a 'solutions' mindset to the table.
- Inspecting what we expect; Planning what we do, doing what we plan.
Job Description:
The Photo Post Assistant Manager will be responsible for both team management and ensuring excellent workmanship through management of the team as well as team coaching and development. This individual is someone who orients to meeting targets without sacrificing customer quality. This position will be responsible for the photo post-production team as well as reporting responsibly to senior management.
Key Responsibilities:
- Accountable for the photo post-production team meeting or exceeding all required KPIs and targets
- Train and oversee workflow for the production team
- Manage employee resources including allocating and reallocating resources
- Sequence, prioritize, and assign tasks to ensure deadlines are met
- Quality control of all output of the photo production team
- Develop and refine processes and procedures for the department
- Monitor department productivity to ensure targets are met
- Provide constructive feedback and coaching when needed
- Interview new candidates when needed
- Maintain organization for all team members to be properly and efficiently tracked in their productivity
- Other administrative tasks and projects as assigned by manager
- Train individuals on standards and operating procedures
- Be a conduit for the growth and success of post-production skillset within the team
KPIs:
PERFORMANCE GOALS / KPIs
- Reporting
- 100% real-time updates in CRM for accurate reflection of team performance
- Daily Targets
- 100% Team Member target achievement. Supervision of diverse tasks including but not limited to:
- High Quality Image editing
- Review and confirmation images submissions for completeness and generalized quality standards
- Organization and assessment image sets to prepare for editing
- Work with the management team to develop creative solutions
SUPERVISOR/LEADERSHIP ESSENTIALS
- Holder of this position agrees with the mission of the company and is excited to add value to its culture and goals.
- Fast, easy, accurate performance and service
- An accurate and up-to-date understanding of all systems, platforms, communication channels, and standard operating procedures (SOPs)
- Continuous improvement
- If it is needed and it doesn't exists, create a solution
- If you are unable to create a solution, escalate
- Organization, Planning, and Prioritizing capabilities
- Accountability as an expectation and standard based on published goals and deadlines
- Know the condition of your teammates
- who they are
- what they do
- who is cross trained
HEROIC CUSTOMER SATISFACTION & SUPPORT
- 5-Star Client Rating
- 100% Client Satisfaction
- Empower a successful user experience for our users
- Timely and Accurate
UPHOLD SOP & BEST PRACTICES
Team Monitoring
- Salesforce
- Manage Photo Post Objects
- Photo training modules
- Task Queues
- Editing records
- Cases
- Task Dashboard
HUMAN RESOURCES REQUESTS
- Manage for and with the team:
- Company Meetings
- Anniversary Celebrations
- Birthday Celebrations
- Company Lunches
- Misc. Company Activities
EXPERIENCE AND EXECUTION ESSENTIALS:
- 5+ years of photo post production experience
- 3+ years of management experience and training
- Ability to think critically and resolve issues and challenges
- Fluent in English and the ability to communicate both verbally and in writing
- Have real work experience following creative direction with real deadlines and structure
- Have a professional track record of managing a team of editors
- Proficiency in organizational skill and time management
- Driven to be self-motivated, reliable, and responsible
