Key Facts

Remote From:

Australia

Category: Customer Support

Full time

Mid-level (2-5 years)

English

Hard Skills

Business Communication Client Services Staffing Software Compliance Management Organizational Structure

Other Skills

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Scheduling
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Problem Solving
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Detail Oriented
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Microsoft Office
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Communication
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Time Management
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Reliability
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Adaptability

Roles & Responsibilities

Bachelor's degree or equivalent experience in Customer Service, Business, or related fields
At least 2 years of customer service or client support experience
Familiarity with job management systems and customer relationship management tools
Proficiency in Microsoft Office Suite

Requirements:

Manage Client Communications and Scheduling
Coordinate travel and accommodation bookings for field technicians
Track and document job completion updates, ensuring testing results and invoices are uploaded
Participate in daily huddles with the team leader and colleagues to address workload priorities

Remote Workmate

About Remote Workmate

Remote Workmate is an Australian-owned offshore staffing company that helps business owners tap mission-critical expertise from highly skilled Filipino professionals. We help companies outsmart competitors and achieve remarkable growth. By building and managing a high-performing remote team for you, we can improve workforce flexibility, boost productivity, and scale your business cost-effectively. At the same time, we get to provide Filipinos with fully remote jobs that offer work-life balance and help them build rewarding careers. We have worked with over 500 businesses from different industries since 2014, and we are continuing to gain momentum globally. Our recruitment expertise and local knowledge enable us to find the best fit and fill positions effectively. Here are the top reasons to work with us: 1. Free recruitment process where you can get involved as much as you wish 2. A single monthly invoice that covers everything - employee salary, compliance, HR services, payroll management, etc. 3. No work, no pay policy - work progress can be monitored in real-time through screenshots and time tracking software 4. Once you decide to hire a candidate, you'll always have the guarantee of a free employee replacement. If we can show you how Remote Workmate can help you achieve more for less, would it be worth a few minutes to find out how? Contact us by calling: +61 2 8294 8160 (Australia – Sydney) | +61 8 7111 3393 (Australia – Adelaide) +64 4-887 1160 (New Zealand) | +1 604-265-8205 (Canada) +1 650-646-3218 (United States of America) or email us at hire at remoteworkmate.com.

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

This is a remote position.

Customer Service Professionals for a Leading Australian-based Compliance Company

This is a remote position.

Full-Time | 40 Hours per week

PHP 30,000 - 40,000

Shift schedule will follow Darwin, Australia TAS timezone

Are you a detail-oriented and customer-focused professional who thrives in a fast-paced environment? We’re looking for a Customer Support Specialist to provide exceptional service, coordinate schedules, and support field technicians for an Electrical Testing and Compliance Company in Australia.

About the Role:

As a Customer Support Specialist, you will play a vital role in ensuring smooth client interactions and supporting field technicians across Australia. Your responsibilities will include coordinating schedules, managing client inquiries, and maintaining accurate job records using AroFlo. Success in this role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a remote work environment.

Why You’ll Love This Role:

This role offers the opportunity to work in a dynamic, service-oriented environment where you’ll directly impact client satisfaction and operational efficiency.

You will gain expertise in compliance-driven industries, work with cutting-edge job management systems, and develop problem-solving skills that enhance business operations.

Your contributions will help streamline nationwide field service logistics, making this a highly rewarding and career-growing opportunity.

Key Responsibilities:

Manage Client Communications and Scheduling

Respond promptly to client inquiries through email, phone, or chat, resolving issues professionally.
Manage the shared group email inbox, ensuring all client communications are handled efficiently.
Confirm job schedules and details with clients via phone and email to ensure alignment with planned maintenance

Support Field Technicians with Travel & Operations

Coordinate travel and accommodation bookings for field technicians traveling across Australia.

Update and Maintain Documentation and Records

Track and document job completion updates, ensuring testing results and invoices are uploaded to client portals.
Maintain accurate client and job records within the job management system (AroFlo).

Ensure Service Efficiency and Team Collaboration

Participate in daily huddles with the team leader and colleagues to address workload priorities and client feedback.
Provide administrative support, including report generation and ad-hoc customer service tasks.

What We’re Looking For:

Strong Communicator: Excellent verbal and written English skills to manage client interactions.

Organized & Detail-Oriented: Ability to juggle multiple tasks and keep everything running smoothly.

Problem-Solver: Proactive in handling client concerns and finding solutions.

Tech-Savvy Professional: Comfortable working with customer management tools, scheduling software, and remote communication platforms.

Reliable & Adaptable: Able to work independently in a remote setting while managing time effectively.

Requirements

Qualifications and Requirements:

Education: Bachelor’s degree or equivalent experience in Customer Service, Business, or related fields.

Experience:

At least 2 years of customer service or client support experience, ideally in compliance, maintenance, or service sectors.
Experience working in a remote setup is preferred.

Technical Skills:

Familiarity with job management systems (AroFlo preferred) and customer relationship management tools.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Ability to work with communication platforms (Microsoft Teams, GoTo phone system).

Work Environment: Must have a stable internet connection and backup systems for power and connectivity.

About Remote Workmate

At Remote Workmate, we do more than just fill positions—we’re redefining the way remote work works. As pioneers in the BPO industry, we don’t just follow trends; we set them. Our mission is to empower businesses by connecting them with top Filipino talent while accelerating careers through a simple, transparent recruitment process. We specialize in connecting skilled Filipino professionals with offshore opportunities, guiding you every step of the way. Your time, talent, and skills are valued, and we’re committed to fair pay and ongoing opportunities.

We believe that the right people, paired with the right tools and mindset, can revolutionize any business. Unlike traditional BPOs that prioritize speed over substance, we focus on quality, strategic fit, and long-term success—ensuring that our talent becomes a true extension of our clients’ teams.

Joining Remote Workmate means more than just landing a job—it’s an opportunity to be part of something transformative. If you’re ready to develop smart strategies, harness technology, and advance into leadership, this is where your career will thrive.