Since our founding in 2006, we've operated with a focus on and commitment to delivering exceptional, measurable results for businesses. We're named after Point Success, the iconic 14,158-foot peak on Mount Rainier—a constant reminder to strive for our greatest potential. Today, we're proud to carry that same sense of achievement forward. As a Google Premier Partner, we maintain the highest standards in strategic execution, continuous learning, and best-in-class campaign performance across marketing services.
Purpose-built for franchise and mid-market brands, Point Success specializes in the intersection of AI-driven media and direct revenue impact. Our methodology integrates search, social and programmatic media into a singular, optimized framework. Across sectors such as health, wellness and professional services, Point Success doesn't just manage ad spend — it also optimizes the entire customer lifecycle for scalable growth.
Point Success manages digital advertising for more than 500 service-based businesses, a preferred partner for more than 10 franchise networks, and a proud member of the SmartBug Media Family.
The Account Manager, Paid Media serves as a primary point of contact for franchise clients, responsible for fostering strong relationships and supporting campaign execution. This role requires a thorough understanding of client goals and a proactive approach to addressing performance and satisfaction concerns. The Account Manager collaborates closely with Account Optimization Specialists and Marketing Assistants to ensure strategic implementation.
Responsibilities
Client Relationships: Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
Escalation: Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
Performance Analysis & Optimization: Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights.
Collaboration: Coordinate effectively with Account Associates for seamless campaign optimization and execution.
Knowledge Sharing: Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
Attention to Detail: Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
Strategy Planning: Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.
Required Experience & Expectations
Minimum of 1 year of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
Minimum of 1 year of in-platform Google Ads and Meta Ads optimization experience.
Demonstrated ability to manage high-volume lead generation campaigns and meet performance goals independently.
Client-Focused: Dedicated to building strong client relationships and ensuring satisfaction.
Communicator: Excellent verbal and written communication skills for client interactions.
Detail-Oriented: Ability to manage a high volume of accounts with precision.
Collaborative: Works effectively with internal teams to achieve client goals.
Problem Solver: Proactive in identifying and escalating potential issues.
Performance in this role will be evaluated on
Client satisfaction and retention for managed accounts.
Impact on account growth and upsell opportunities.
Timely and effective escalation of client concerns.
Contribution to meeting and exceeding client performance goals.
Quality of collaboration with Account Optimization Specialists.
Efficiency and accuracy across a high volume of accounts.
